Regional Integration Operations Service Manager

2 weeks ago


Singapore DHL SUPPLY CHAIN SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

About us

When you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.

We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you'll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work certified.

Responsibilities

  • Build and maintain relationships with BUIT and customer representatives (ITSM / BUIT). Identify new contacts and expand engagement to foster known and trusted relationships
  • Reviewing / advising on customer support models to improve effectiveness and minimise complexity
  • Timely production of / input into regular BUIT service & management reporting. Delivery of BUIT Service Report (by review as applicable).
  • Provide Service Management support and guidance to customers, business development, initiatives and projects as required.
  • Act a SME (Subject Matter Expert) on related Roadmap and Infrastructure projects to ensure adherence to CoE standards and policies.
  • Provide support and guidance to Incident, Problem & Change / Release Management teams.
  • Coordinate with internal teams and stakeholders to plan changes and communicate any downtime required, in line with the SLA.
  • Provide input into monthly Billing and create billing report on a rota basis

Requirements

  • Strong experience in IT related business
  • Excellent Service Management Experience
  • Proven ability working with cross-functional teams in a large global organisation
  • Degree or equivalent in a relevant business or technical subject
  • ITIL Service Manager's Certificate
  • Logistics experience and able to interpret and implement services in line to DHL Supply Chain strategy
  • Available 24/7 when needed for escalation or to accommodate contacts in different time zones.
Tell employers what skills you have

Work Autonomously
Defence
Warehousing
Service Management
Customer Support
Release Management
Data Transformation
Supply Chain
Aerospace
Customer Care
Transportation
Warranty
ITIL
Business Development
Ability To Learn

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