Guest Experience Officer
2 months ago
Our Client is a Singapore based company in Hospitality industry with global presence. Due to business needs, they are now recruiting a Guest Experience Officer to be part of their Customer Service team for ongoing transformation projects. They are located Islandwide - easily accessible.
Duties:
- Provide courteous and efficient service, striving to fulfill each guest's request whenever possible. Ensure all telephone calls are answered promptly, within three rings.
- Be well-versed in all room types, rates, and availability, and up-sell services whenever possible.
- Take ownership of guest issues, addressing complaints promptly and in line with established procedures. Report to a supervisor for further follow-up if needed, and complete glitch reports when necessary.
- Ensure the safety and security of guest rooms by following emergency and fire procedures, and encourage guests to use Safe Deposit boxes (El-Safe) in accordance with hotel policies.
- Be knowledgeable about hotel facilities, functions, major city attractions, and events to provide guests with accurate information. Maintain a professional, courteous relationship and effective communication with all hotel personnel.
Requirements
- Minimum O Level
- Willingness to work rotating shifts.
- Min 1-2 years of customer service experience
Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.
Email Address: jobs@recruitpedia.sg
Recruitpedia Pte. Ltd.
EA License No: 19C9682
EA Personnel No: R2198636 (Oh Puey Xin)
Tell employers what skills you have
Front Office
Interpersonal Skills
Recruiting
Hospitality Industry
Administration
Data Entry
Good Communication Skills
Communication Skills
Customer Satisfaction
Communications
Customer Service
Hotel Management
Service Delivery
Hospitality
Customer Service Experience
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