Senior Director, Customer and Commercial IT, APAC

4 weeks ago

Singapore PACIFIC REFRESHMENTS PTE. LTD. Full time
Roles & Responsibilities

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.


Position Overview:

The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.

The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.


Key Results

  • Deliver scalable solutions that unlock business value, balancing cost, complexity & timely delivery.
  • Provide innovative solutions to drive business decisions, automate processes, improve user experience.
  • Ensure compliance with both company global technology stack and industry best practices and standards.

Responsibilities:

  • Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
  • Business to Business (B2B), Business to Consumer (B2C), Direct to Consumer (D2C), Food Service Aggregators (FSA), Online to offline (O2O), Online execution survey (eRED), Payment Solutions, Sales force automation (SFA) & execution, Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition) and Alternative channels & Routes-to-Market (RTM).
  • Acting as a liaison between the global product owners, operating unit technology specialists and the operating unit commercial team for the development and implementation of new systems and enhancement of existing systems, translating business requirements into application requirements.
  • Conducting cost/benefit analyses for proposed IT projects/products as input to the organization’s IT roadmap.
  • Building sustainable relationships with the bottling partner(s) in the BU to drive strategic IT changes.
  • Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
  • Evaluating new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems.
  • Identify potential threats for the product delivery and help to remove them.

Job Requirements

  • Experience working in a networked and matrix organization.
  • Working knowledge or experience in process optimization.
  • Proven track record in piloting and scaling IT innovation.
  • Ability to manage, mentor and upskill team members.
  • Comfortable in both a leadership and team-member role.
  • Stakeholder Management experience to senior executive levels. This role will require excellent communication and organizational skills, with the ability to push through ambiguity to align diverse stakeholder groups towards aligned goals.
  • Creative problem solver who thrives when presented with a challenge.

Related Work Experience

  • 14+ years of IT leadership / management experience.
  • Experience working in multinational companies with regional, cross-functional teams is a must.
  • Have completed at least one full project lifecycle of IT solution for at least 100 end-users.
  • Program management, risk management and business analysis.
  • Data, Digital or IT Product Management and Agile/ DevOps.
  • Proven track record in piloting and scaling IT innovation.
  • Proven analytical skills - can process information quickly to drive decisions in a timely manner.
  • Comfort in holding team members accountable for achieving their goals.
  • Leads by example, creates a sense of urgency, energy and ownership.

Qualifications

  • Bachelor’s degree in computer science, Information Technology, or equivalent required

Core Competencies

  • Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
  • Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
  • Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
  • Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
  • Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
  • Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects

What we bring to you:

  • Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Costa Coffee, Innocent, Simply, Fairlife & Topo Chico.
  • Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
  • Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
  • Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
  • Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.


Tell employers what skills you have

Digital Transformation
Piloting
Business Analysis
User Experience
Project Planning
Program Management
IT Leadership
Process Optimization
IT Management
Customer Service Excellence
Creative Thinking
Stakeholder Management

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