Commercial Director Services APAC

2 months ago

Singapore AIRBUS SINGAPORE PRIVATE LIMITED Full time
Roles & Responsibilities

Accountabilities

  • The jobholder is accountable for securing customer leads and managing / developing business relationships in order to help achieve regional Airbus Operating Plan Order Intake targets defined by the HO (Head of) Services Sales based in Asia Pacific.
  • The jobholder is in charge of establishing a strong “Services by Airbus” image with the customers, ensuring the expansion and growth of our Services business in the region.
  • The jobholder will lead and manage additional strategic projects in collaboration with different stakeholders , coordinating the team when required.

Main activities

  • Provide technical/commercial guidance for the strategy, capture plan and offer elaboration;
  • Contribute to region’s strategy through the annual Airbus Operating Plan process in the identification & quantification of opportunities (OI);
  • Update deals prioritization based on market status, teams feedback and marketing inputs;
  • Identify opportunities/targets through liaison with Customer Affairs, Marketing, other Airbus and Airbus Group organizations;
  • Assist Airbus Headquarter in achieving regional Order Intake targets with agreed Airbus Operating Plan financial conditions;
  • Coordinate with Airbus Customer Services, Airbus Customer Affairs, Satair, Navblue and other affiliates commercial activities in Airbus’ best interest;
  • Establish a strong Services by Airbus image with the customers of the region through customer relationship management;
  • Keep close collaboration and sharing with the Commercial Director Services and the Customer Support Directors (customer issues and satisfactions, opportunities, negotiations…);
  • Ensure regular and quality inputs in the CRM tool (Salesforce). Escalate weekly topics of interest;
  • Make sure lessons learnt are shared from won or lost business development / marketing campaigns;
  • Develop a good knowledge of your assigned region and customers (culture, dynamics, organization, etc.) and share that knowledge internally

Required Skills

  • Commercial background with technical knowledge in aviation;
  • Good experience in selling aftermarket services and experience across airline operations (flight operations, MRO (Maintenance, Repair, and Overhaul)). Experience in another Services industry is a plus;
  • Fluency in English; other language(s) of the region is a plus; ;
  • Highly self motivated with effective negotiation skills;
  • Communication and interpersonal skills;
  • Able to multi-task and buffer pressure;
  • Able to get the big picture and defend the company's’ interests

Please note that we are hiring across different levels of seniority for this role.


Tell employers what skills you have

Negotiation
CRM
Leadership
Able To Multitask
Aviation
Dynamics
Customer Support
Interpersonal Skills
Customer Relationship Management
Selling
Strategy
Pressure
Quantification
Business Development
Customer Services

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