![NATIONAL HEALTHCARE GROUP POLYCLINICS](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Support Associate
4 weeks ago
What you’ll do as a Customer Support Associate
Serving as the voice of our institution, you will be integral to deliver
exceptional customer service. You will attend to customer's enquiries and
appointment requests via phone calls, email correspondence and live chat in
a prompt and professional manner.
You will need to liaise with internal and external departments or escalate
problems tactfully to facilitate the effective resolution of problems when
necessary.
Skills crucial to success in this role
- At least 1 year of professional customer service experience in a call centre will be preferred
- Excellent communication skills and telephone etiquette
- Passion for service excellence
- Computer literate, with good typing and active listening skills
- Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
- A strong team player and able to work in a fast-paced and dynamic environment
- Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule
Note:
- Candidates with relevant years of experience could be considered for a senior role.
- Candidates will be working in Contact Centre office in Woodlands Polyclinic
Preferred Qualification
- GCE 'O' Level or Diploma (Polytechnic)
Why you should join us
National Healthcare Group Polyclinics is under the National Healthcare
Group, a leader in public healthcare in Singapore and recognized at home
and abroad for the quality of its medical expertise and facilities. Become a
part of the group where you will be offered a diversity of career options and
advancement opportunities in different institutions within the NHG clusters.
We care for our employees and foster a culture anchored on our core values
as shown below:
People-Centredness:
We value diversity, respect each other and encourage joy in work.
Integrity:
We commit ourselves to the highest standards of ethical conduct.
Compassion:
We care with love, humility and empathy.
Stewardship:
We are responsible for the care of our people, patients and population.
We ensure our employees’ wellbeing is taken care of while giving their best
at work.
Tell employers what skills you have
CRM
Excellent Communication Skills
Customer Service Oriented
Listening Skills
Customer Support
Healthcare
Exceptional Customer Service
Administration
Stewardship
Service Desk
Wellbeing
Team Player
Service Excellence
Customer Service Experience
Call Center
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