Switchboard and Reservation Agent

2 weeks ago


Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
Switchboard and ReservationAgent

Work Dynamics- Integrated FacilitiesManagement

Client:Global bank

Strong knowledge ofhospitality skills and ability to interact with wide range ofclientdemands.

Accountabilities
  • Assist Asst. Supervisor to to manage the day-to daySwitchboard/Room Reservation Operation in a professional mannerwhile meeting client needs.
  • Need to beculturally sensitive, and perform work ethically and withintegrity.
  • Follow policies and procedures inorder to complete tasks efficiently.
  • Respondsto requests for information, service, and assistance in a timelymanner.
  • Knowledge of procedures for bookingClient Area's meeting rooms
  • Knowledge onmaking room bookings at Data craft Hospitality SuiteSystem
  • Ensure all Room Booking confirmationwas send to User via email
  • Actively support anenvironment that supports teamwork, co-operation & performanceexcellence
  • To participate Department briefingsand team meetings.
  • Ensure Operationsprocedures are followed to ensure service standards aremaintained
  • Monitoring of guidelines andstrategies to protect health and safety of staff and others,protect Client and Jones Lang LaSalle reputations. Report anyissues or concerns back to Management.
  • Pro-actively manage Client expectations ensuring that theservice levels are maintained.
  • Good Knowledgeof the Client protocol
  • Familiar with list ofavailable basic amenities and Audio & Visualequipment
  • Cross training will be providedtowards Catering and Client service team all within the Hospitalitygroup, in case down of manpower will need to support eachother.


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