Switchboard and Reservation Agent
2 weeks ago
Work Dynamics- Integrated FacilitiesManagement
Client:Global bank
Strong knowledge ofhospitality skills and ability to interact with wide range ofclientdemands.
Accountabilities
- Assist Asst. Supervisor to to manage the day-to daySwitchboard/Room Reservation Operation in a professional mannerwhile meeting client needs.
- Need to beculturally sensitive, and perform work ethically and withintegrity.
- Follow policies and procedures inorder to complete tasks efficiently.
- Respondsto requests for information, service, and assistance in a timelymanner.
- Knowledge of procedures for bookingClient Area's meeting rooms
- Knowledge onmaking room bookings at Data craft Hospitality SuiteSystem
- Ensure all Room Booking confirmationwas send to User via email
- Actively support anenvironment that supports teamwork, co-operation & performanceexcellence
- To participate Department briefingsand team meetings.
- Ensure Operationsprocedures are followed to ensure service standards aremaintained
- Monitoring of guidelines andstrategies to protect health and safety of staff and others,protect Client and Jones Lang LaSalle reputations. Report anyissues or concerns back to Management.
- Pro-actively manage Client expectations ensuring that theservice levels are maintained.
- Good Knowledgeof the Client protocol
- Familiar with list ofavailable basic amenities and Audio & Visualequipment
- Cross training will be providedtowards Catering and Client service team all within the Hospitalitygroup, in case down of manpower will need to support eachother.
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