Switchboard and reservation agent
3 weeks ago
Switchboard and Reservation Agent
Location:On-site – Singapore
Job Type:Full-time
Job Requisition ID:REQ396070
Client:Global bank
Accountabilities:
Assist Asst. Supervisor to manage the day-to-day Switchboard/Room Reservation Operation in a professional manner while meeting client needs.
Be culturally sensitive, and perform work ethically and with integrity.
Follow policies and procedures in order to complete tasks efficiently.
Respond to requests for information, service, and assistance in a timely manner.
Knowledge of procedures for booking Client Area’s meeting rooms.
Knowledge on making room bookings at Data craft Hospitality Suite System.
Ensure all Room Booking confirmations are sent to Users via email.
Actively support an environment that promotes teamwork, co-operation & performance excellence.
Participate in Department briefings and team meetings.
Ensure Operations procedures are followed to maintain service standards.
Monitor guidelines and strategies to protect health and safety of staff and others, and report any issues or concerns back to Management.
Pro-actively manage Client expectations ensuring that service levels are maintained.
Good knowledge of the Client protocol.
Familiar with the list of available basic amenities and Audio & Visual equipment.
Cross-training will be provided towards Catering and Client service team within the Hospitality group to support each other in case of manpower shortages.
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table
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