International Reservation Sales Agent
3 weeks ago
As an International Reservation Sales Agent at SABRE ASIA PACIFIC PTE. LTD., you will play a critical role in providing exceptional customer service to guests from around the world. This involves handling inbound calls, assisting with hotel reservations, and resolving any issues or concerns that may arise.
Key Responsibilities:
• Process hotel reservations, cancellations, and modifications using the hotel's reservation system.
• Offer tailored room options, rates, and packages to meet guests' specific needs.
• Ensure accuracy in reservation details, process payments, and apply discounts as necessary.
• Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions.
• Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant details.
• Handle special requests, such as room upgrades or specific accommodations.
• Deliver exceptional customer service by maintaining a professional demeanor at all times.
• Resolve guest complaints or issues in a timely and effective manner, escalating when necessary.
• Follow up with guests to ensure their satisfaction with the booking process.
• Maintain clear and effective communication with guests, hotel staff, and other team members.
• Document and update guest information, preferences, and feedback in the CRM system.
Requirements
• High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
• Previous experience in a hotel front desk role is preferred.
• Excellent communication and interpersonal skills are essential for success in this role.
• Ability to communicate in English and Japanese (business level fluency) due to the need to support customers in North Asia.
Working Conditions
Role requires working 8am to 5pm, Sunday, with two rest days on Friday and Saturday. Flexibility in scheduling is essential for the success of this role.
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