IT Support Engineer

4 weeks ago


Singapore STAFFLINK SERVICES PRIVATE LIMITED Full time
Roles & Responsibilities

Role Requirements:

  • Identify and resolve hardware and software issues for end-users, both onsite and remote.
  • Collaborate with other IT teams within the organization (Infrastructure, Network, and Applications) to address and resolve technical issues.
  • Deploy laptops to new and existing users, ensuring consistency, security, and compliance with organizational standards.
  • Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
  • Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
  • Analyze issues related to Microsoft Office applications.
  • Troubleshoot Wi-Fi or network-related issues.
  • Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
  • Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
  • Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
  • Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.
  • Maintain accurate records of support activities, including incident reports, service requests, and resolutions.

Qualifications:

  • Bachelor's Degree in Information Technology, Computer Science, or equivalent.
  • Minimum of 5 years of IT support experience, with at least 3 years in a network-focused role.
  • Excellent knowledge of desktop operating systems, hardware, and software applications.
  • Exceptional troubleshooting and problem-solving skills.
  • Effective communication and interpersonal skills.
  • Solid understanding of the ITIL framework and best practices for IT service management.
Tell employers what skills you have

IT Service Management
Troubleshooting
Microsoft Office
Hardware
Laptops
Interpersonal Skills
User Experience
Information Technology
Customerfocused
Compliance
Networking
Operating Systems
Windows
ITIL
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