IT Support Engineer
4 weeks ago
Role Requirements:
- Identify and resolve hardware and software issues for end-users, both onsite and remote.
- Collaborate with other IT teams within the organization (Infrastructure, Network, and Applications) to address and resolve technical issues.
- Deploy laptops to new and existing users, ensuring consistency, security, and compliance with organizational standards.
- Design and implement efficient processes for onboarding new employees, including laptop setup, account provisioning, and orientation on IT policies.
- Streamline and execute offboarding procedures, ensuring secure data removal, account deactivation, and retrieval of IT assets.
- Analyze issues related to Microsoft Office applications.
- Troubleshoot Wi-Fi or network-related issues.
- Diagnose and resolve printer-related issues, including hardware malfunctions, connectivity problems, and print queue management.
- Act as a point of contact for escalated customer inquiries, maintaining a professional and customer-focused approach.
- Gather feedback from users to identify areas for improvement and implement solutions to enhance the overall user experience.
- Conduct user training sessions to promote self-service options and empower users to resolve common issues independently.
- Maintain accurate records of support activities, including incident reports, service requests, and resolutions.
Qualifications:
- Bachelor's Degree in Information Technology, Computer Science, or equivalent.
- Minimum of 5 years of IT support experience, with at least 3 years in a network-focused role.
- Excellent knowledge of desktop operating systems, hardware, and software applications.
- Exceptional troubleshooting and problem-solving skills.
- Effective communication and interpersonal skills.
- Solid understanding of the ITIL framework and best practices for IT service management.
IT Service Management
Troubleshooting
Microsoft Office
Hardware
Laptops
Interpersonal Skills
User Experience
Information Technology
Customerfocused
Compliance
Networking
Operating Systems
Windows
ITIL
Technical Support
-
Desktop Support Engineer
1 day ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: -** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
IT Support Specialist
1 day ago
Singapore This is an IT support group Full timeWe are seeking a highly skilled Electronics Testing Engineer to join our team. As a Technical Assistant, you will conduct functional testing on all electrical and electronic equipment, wiring installations, appliances, and peripherals to ensure they are in optimal working condition.In this role, you will work independently and as part of a team to maintain...
-
Desktop Support Engineer
3 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Bangalore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...
-
Desktop Support Engineer
2 hours ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients at Singapore. please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your...
-
Desktop Support Engineer- Singapore
2 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Desktop Support Engineer- Singapore
1 day ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
IT Support Specialist
3 days ago
Singapore This is an IT support group Full timeJob DescriptionWe are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have strong technical skills in troubleshooting issues related to IT products and at least 1 year of experience with end-user support.Provide technical support to end users on Desktops, Laptops, Printers, and Smartphones.Troubleshoot hardware-related...
-
IT Support Specialist
3 days ago
Singapore This is an IT support group Full timeThis is an IT support group at Givaudan, a company that creates delightful taste and scent experiences for people's lives.Job DescriptionWe are looking for a Service Desk Analyst to provide functional and technical support in the Workplace Services area.Main Responsibilities:Technical Support: Get involved in Incident, Problem and Service Request...
-
IT Support Specialist
3 days ago
Singapore This is an IT support group Full timeJob Overview:CDC Ambassadors play a crucial role in supporting the Community Development Councils (CDCs) to onboard heartland merchants and hawkers onto the CDC Vouchers Scheme. This national initiative aims to equip merchants and hawkers with the necessary knowledge and skillsets during the onboarding process.Main Responsibilities:Support CDCs and Community...
-
Desktop Support Field Engineer- Singapore
3 days ago
Singapore Total IT Global Full time**Total IT Global, a leading IT Infrastructure services provider is hiring currently for Desktop Support Engineer for our clients across Singapore. Please find below the Job description as well as the company’s details for your reference.** **ABOUT US: - ** **Total IT Global** is a leading IT infrastructure services provider offering holistic vendor...
-
Onsite Electronics Support Engineer
3 days ago
Singapore This is an IT support group Full timeAbout the RoleWe are looking for an experienced Onsite Technician to join our team in Singapore. As an Onsite Technician, you will be responsible for ensuring the smooth operation of our clients' IT systems. This includes performing routine maintenance tasks on onsite electrical equipment, troubleshooting and resolving IT-related issues, conducting 6-monthly...
-
Desktop Support Engineer
3 days ago
Singapore IT CONSULTANCY & SERVICES PTE LTD Full time**Desktop Support Engineer (102)** **Responsibilities**: - Provide user support in performing technical support which includes troubleshooting and maintenance of desktop, laptop, servers, printers etc. - Involved in PC deployment activities and installation of software to desktops and laptops - Monitor and manage the incident management system and...
-
Executive Support Specialist
1 day ago
Singapore This is an IT support group Full timeJob Title: Executive Support SpecialistJob Summary:This IT support group is seeking an Executive Support Specialist to provide administrative support to our council, committee, and AGM meetings. The successful candidate will have strong organizational skills, with the ability to create clear agendas, minutes, resolutions, and follow-up actions.Duties and...
-
Trade Support Specialist
1 day ago
Singapore This is an IT support group Full time**About Us:**This is an IT support group dedicated to providing exceptional trade support services to our clients. Our team is comprised of experienced professionals who are passionate about delivering high-quality results in a fast-paced environment.Job Description:We are seeking a highly skilled Trade Support Specialist to join our team. As a key member of...
-
Technology Support Specialist
3 days ago
Singapore This is an IT support group Full timeJob DescriptionThis is an IT support group that focuses on ensuring the operational stability, availability, and performance of our production application flows. As a member of this team, you will troubleshoot, maintain, identify, escalate, and resolve production service interruptions.Key ResponsibilitiesProvides end-to-end application or infrastructure...
-
Administrative Support Coordinator
1 day ago
Singapore This is an IT support group Full timeCompany Overview:This IT support group is a dynamic organization that seeks an Administrative Support Coordinator to join our team. The successful candidate will play a vital role in ensuring the smooth operation of our council, committee, and AGM meetings.Job Description:The ideal candidate will have strong organizational skills, with the ability to create...
-
Editorial Support Specialist
3 days ago
Singapore This is an IT support group Full timeThe Editorial Support Specialist position at Mediacorp requires a detail-oriented and organized individual who can provide administrative support to our Hong Kong Bureau. Your key responsibilities will include managing bureau finances, filing expense reports, and maintaining records.You will also be responsible for sourcing filming locations, obtaining...
-
Technology Support III
3 days ago
Singapore This is an IT support group Full timeThe Commercial and Investment Banking Technology - Risk Central Production Management team consists of technical & initiative-taking professionals who passionately care about the stability of applications and provide out-of-the-box solutions for their betterment. The team manages strategic initiatives across the Risk Central application for multiple Lines...
-
Communication Support Officer
3 days ago
Singapore This is an IT support group Full timeCompany Overview:This is an IT support group, and our team is dedicated to providing excellent services to our clients.
-
Financial Support Analyst
3 days ago
Singapore This is an IT support group Full timeAs a key member of our IT support group, you will be responsible for ensuring timely allocation, clearing, and acceptance of top-day trades while resolving issues related to internal system feeds and processes. This includes working closely with internal teams such as the brokers, handling queries, and assisting the Brokerage Department while maintaining...