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End User Support Executive
4 weeks ago
Role and Responsibilities
•Provide assistance, knowledge and user support in all aspects of IT .
•Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.
•Install standard business desktop/laptop Images to an agreed standard.
•Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
•Provide basic hardware/software configuration, fault finding and problem resolution.
•Provide video and audio-conferencing system support to end users
•Manage incidents and requests from customers.
Job Requirements
•Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
•Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
•Good understanding of mobile/smart devices, Android, and iOS
•Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
•Good working knowledge and experience in managing Office365 and Azure
Tell employers what skills you have
Mac
Video Conferencing
iOS
Troubleshooting
Microsoft Office
Windows 10
Azure
Hardware
Customer Support
Laptops
Windows 7
Computer Hardware
Networking
Operating Systems
Windows
Technical Support
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