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Hiring Immediately- IT END USER SUPPORT

2 months ago

Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

This position provides the desktop support for the first contact point for customers, you will be responsible

to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will

ensure that software, licenses and operations comply with standards.

Responsibilities:

  • Performed Desktop Support services to users
  • This includes receiving, prioritizing, documenting and actively resolving end user help requests
  • and escalating incidents when necessary to maintain customer satisfaction and SLA
  • expectations.
  • Perform imaging/re-imaging
  • Perform asset inventories
  • Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
  • Updates Incident records
  • Creates and updates work instructions (where necessary)

Tell employers what skills you have

Troubleshooting
Hardware
Customer Support
Active Directory
Scripting
Administration
Information Technology
SQL
Application Support
Networking
Windows
Communication Skills
Customer Satisfaction
ITIL
Linux
Technical Support

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