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Senior Assistant Director, End User Services
1 month ago
Responsibilities:
- Assisting the Head of EUS in managing the delivery of end-user technology services to the organization.
- Managing a team responsible for delivering end-user technology services.
- Developing and implementing strategic plans for end-user technology services.
- Managing projects related to end-user technology services.
- Managing vendor relationships and ensuring vendor compliance.
- Managing budgets and controlling costs.
- Communicating complex technical information in a clear and concise manner.
Requirements:
- Bachelor's degree in Information Technology or a related field.
- Minimum of 5 years of experience in managing end-user technology services.
- Minimum of 3 years of experience working in an environment for more than 5000 user base holding a EUS leadership role.
- Strong technical skills in desktop and laptop computers, mobile devices, operating systems, productivity suites, and collaboration tools.
- Strong project management skills, including planning, execution, monitoring, and evaluation.
- Strong leadership skills, including motivating and inspiring team members, setting goals and objectives, and providing guidance and direction.
- Excellent communication skills, including the ability to communicate complex technical information in a clear and concise manner.
- Experience in managing budgets and controlling costs.
- Experience in managing vendor relationships and ensuring vendor compliance.
- Experience in stakeholder management and communication.
- Experience in change management, including managing change initiatives and ensuring the successful adoption of new technologies.
Hiring Institution: NTU
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