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Director, Regional Head of APAC End User Services, Client Comms and Collaboration

4 months ago

Singapore MUFG Bank, Ltd., Singapore Office Full time

Director, Regional Head of APAC End User Services, Client Comms and Collaboration page is loaded

Director, Regional Head of APAC End User Services, Client Comms and Collaboration Apply locations Singapore Office OCC time type Full time posted on Posted 27 Days Ago job requisition id WD

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 160,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Primary Responsibilities:

Strategic

Product Management:

  • Conduct comprehensive market research and capture customer feedback to formulate a robust product strategy and roadmap.
  • Analyze market and competitor data to position products effectively, ensuring differentiation and appeal.
  • Craft compelling go-to-market strategies to drive product adoption and market penetration.
  • Analyze market data to fine-tune sales strategies and set clear product objectives.
  • Oversee the product lifecycle from concept to sunset including building business strategies, performance objectives and outcome-based roadmaps. Manage the full product lifecycle, from ideation and prototyping to launch and iterative improvement.
  • Oversee the design, development, and deployment of products, ensuring alignment with strategic goals.
  • Manage end-to-end product performance, including financial, risk, operations, and business performance for all products in the portfolio.
  • Set and articulate a clear product vision, roadmap and objectives and effectively cascade these through the organization and aligned with expected ROI
  • Develop product strategy documents outlining business cases, technical requirements, revenue projections, and expected ROI.
  • Identify new opportunities to influence the firm's business and technology roadmap.
  • Utilizes industry trends and emerging technologies, while understanding the business strategy to drive product delivery and adoption.
  • Manages the overall development, deployment, health, resilience, stability and operations for products including compliance with audit and risk/hygiene standards.
  • Drive vendors for products and solutions based on in-depth knowledge and understanding of the product landscape and industry.
  • Establish and maintain a prioritized product backlog, ensuring clarity and alignment with stakeholder needs. Ability to think ahead and plan resources and tasks, to clearly align business requirements to backlog.
  • Ensure product scalability, resilience, and security throughout the development process.
  • Collaborate with cross-functional teams to align product offerings with business objectives and emerging needs.
  • Translate product strategies into actionable requirements for the engineering teams.
  • Champion the integration of the latest industry trends, including VDI, Desktop Brokering, Remote access, Application Packing and Delivery, Operating systems packaging, endpoint security and automation, Messaging and Collaboration platforms like M365, MS Teams, Active Directory, mobile solutions and Video Collaboration, etc into viable integrated product solutions.
  • Guide PtX processes within the product division, ensuring optimal outcomes.
  • Lead cyclical budgeting and planning sessions, forecasting multi-year plans for network and security solutions.
  • Stay abreast of industry innovations and regulatory changes, anticipating challenges and identifying opportunities for product enhancement.
  • Proactively identify and assess new technologies and methodologies to enhance infrastructure and product orchestration.
  • Propose cloud-based solutions and other transformative strategies to meet evolving enterprise needs.
  • Drive technical strategy and influence business leaders CxOs on improving business outcomes using technical solutions.

Deployment:

  • Guarantee that the end user solutions are constructed in alignment with the organization's standards and baselines.
  • Advocate for automation, enhancing efficiency in end-to-end provisioning and deployment processes. Manages and measures to manage effectively.
  • Engage with external vendors and contractors, specializing in end user products and services, to assess options and curate optimal solutions.
  • Forge strong partnerships with the engineering, production, operations, and risk departments, ensuring coordinated product development, QA, and release. Strategically allocate resources to bolster organizational success.

Operational Responsibilities:

  • Oversee and analyze network performance metrics, delivering comprehensive reports on system load, usage, and responsiveness. Looks for effective solutions to enhance monitoring for end user issues to be able to address issues proactively and preemptively before users face an issue.
  • Strategize and execute integrated solutions to ensure peak performance and reliability.
  • Apply in-depth knowledge in problem analysis to preemptively address issues and ensure smooth operations.
  • Proactively identify and rectify network control gaps or defects, providing in-depth Root Cause Analyses (RCAs) and action plans to mitigate recurring challenges.
  • Investigate, assimilate and draw on detailed problem solving across products in Infrastructure to identify unpredictable situations or complex problems.
  • Deliver expert diagnostic analyses on the network system, pinpointing potential faulty devices, and addressing module issues and overall network disruptions. Ensure meticulous documentation of all actions undertaken for transparency and future reference.
  • Champion the integration of software solutions, advocating for DevOps and Site Reliability Engineering (SRE) practices to enhance operational processes and outcomes.

Financial

  • Maintain a holistic perspective on product-related costs, spanning from planning and engineering to operations, personnel, and risk management.
  • Analyze competitor offerings, identifying opportunities to distinguish our products by optimizing the price point to align precisely with specific business requirements.
  • Exhibit proven experience in overseeing multi-million-dollar network projects, ensuring effective product deployment within the organization.
  • Craft compelling product positioning narratives and messages that set our offerings apart in key market segments.
  • Champion operational improvement initiatives and drive Operational Excellence programs to refine processes, products, or services, aiming for optimized resource utilization and significant cost savings.
  • Predict and plan for financial, material, and human resources, aligning them with set objectives.
  • Advocate for resource optimization, removing redundancies, and meticulously analyzing to cut unnecessary buffer periods, all in a bid to trim implementation costs. Prioritize organizational cost savings at every step.
  • Leverage regional and global synergies to minimize the Total Cost of Ownership (TCO) for C&C products.
  • Ensure meticulous resource optimization to eradicate redundancies. Analyze and curtail any unnecessary buffer times to ensure cost-effective project implementation.
  • Commit to delivering projects at, or under, the allocated budget, always emphasizing cost savings for the organization.
  • Make independent and informed decisions on critical matters, ensuring uninterrupted service and optimal resource utilization.

Customer.

  • Proactively engage with customers to assess their needs, keeping in mind current market trends and potential partnerships, with a focus on ROI and the build-vs.-buy approach.
  • Analyze product specifications and design programs to ensure they align with customer needs.
  • Makes decisions which impacts the achievement the product vision, roadmap, its financials, and risk.
  • Oversee production timelines across multiple departments, ensuring that projects are executed seamlessly.
  • Champion an agile way of working, fostering robust stakeholder engagement and collaboration.
  • Regularly engage with clients, establishing product cabinets for feedback collection and updating them on recent advancements.
  • Respond to cybersecurity threats efficiently and ensure documentation of comms and collaboration product portfolio.
  • Build and maintain robust relationships with key internal and external stakeholders, including those within MUFG. Key stakeholders would be Director, MDs, CxOs, CEO across the region and may be required to engage with external executives from partner organizations.
  • Collaborate with peers across regions to support the implementation of regional projects at various levels.
  • Partner with various departments to discern requirements, ensuring solutions are well-managed and implemented.
  • Foster strong relationships with IT vendors, guaranteeing quality service delivery to the organization.
  • Aid the team in navigating intricate infrastructure challenges, working closely with relevant stakeholders to ensure timely resolution.
  • Consistently liaise with stakeholders, guaranteeing concerns are addressed, appropriate measures are adopted, and open communication is maintained with customers.
  • Proactively anticipate customer requirements, solicit feedback, and provide well-reasoned advice based on comprehensive solutions or strategic roadmaps.

People

  • Effectively coach and inspire multiple teams from the multiple portfolios being managed to realize the product vision, roadmap and objectives.
  • Creates a safe environment for experimentation and failures to support fast learning and fail fast concepts.
  • Maintain open lines of communication with users and IT staff, ensuring a holistic, 360-degree view of operations and issues.
  • Cultivate and sustain relationships with both internal and external stakeholders.
  • Identify problems, troubleshoot issues, and adeptly manage conflicts to ensure seamless team operations.
  • Oversee products, projects, and operational teams, ensuring alignment with organizational goals.
  • Lead the team's transition to an Agile way of working, promoting agility and responsiveness.
  • Design SMART KPIs for team members, articulating the vision, roadmap, and purpose behind each objective. Regularly track and evaluate KPIs to ensure alignment with organizational goals.
  • Support individual performance by setting clear objectives. Encourage continuous learning, facilitating growth opportunities, and coaching junior management.
  • Ensure effective acquisition, allocation, and optimal utilization of resources within teams.
  • Establish learning roadmaps to support the continuous professional growth of team members.
  • Oversee team activities, delegate tasks, provide necessary assistance to team leaders, and cultivate a sense of ownership and dedication to organizational objectives.
  • Exemplify the highest standards of professionalism and adherence to company policies and guidelines.
  • Provide support, coaching, and guidance on complex technical matters, ensuring teams are familiar with MUFG's internal processes, including ITSM and project management.
  • Manage team performance, ensuring regular coaching, career progression, and training.
  • Foster the growth of subject matter experts (SMEs), develop succession plans, and nurture the next generation of leaders within the organization.

Others/Control

  • Maintain a comprehensive overview of risks and controls for the Comms and collaboration integrated stack of products. Proactively address open issues, identify Self Identified Issues (SII), and create effective remediation plans.
  • Ensure departmental projects are delivered within scope, on time, and within budget.
  • Assess branch requests for infrastructure assistance and allocate appropriate resources for support.
  • Support the creation and updating of policies, ensuring alignment with all pertinent regulations.
  • Assist in managing the department's risk profile, ensuring all aspects are monitored and addressed.
  • Maintain an updated understanding of industry trends, products, relevant laws, and regulations.
  • Prepare and submit monthly departmental reports, showcasing progress, challenges, and future plans.
  • Engage in relevant branch and regional committees, contributing expertise and insights..
  • Ensure project and BAU activities are maintained within agreed service levels, optimizing team resources to maintain desired support levels. Able to influence processes and systems based on expertise.
  • Offer insights on system development and integration, ensuring the correct application of technical strategies, policies, standards, and practices.
  • Monitor technical progress, inform the Head of Department about significant technical issues, and make resolution recommendations.
  • Strictly adhere to all company policies and guidelines, setting an example for the team.

Requirements:

  • Min 20 years of experience in a senior technical position responsible for managing regional IT infrastructure environments with project management experience.
  • Experience in Operating System Packing, Desktop Virtualization, Active Directory, Messaging platforms and Collaboration platforms and communication tools.
  • Experience in dealing with vendors and vendors governance.
  • Project management experience
  • Experience in a Financial Services or large complex and/or global environment.
  • Infrastructures troubleshooting build and deliver experience a must.
  • Experience of having led an Infrastructure support teams
  • Proven success in overseeing all elements of the product and project development lifecycle.
  • High effectiveness in managing cross-functional teams
  • Experience in delivering finely tuned product marketing strategies
  • Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
  • Understand Total Cost of Ownership (TCO) principals at a high level.
  • Excellent leadership skill
  • Excellent Analytical, Troubleshooting and Problem-solving skills
  • Good verbal and written communication and able to manage key stakeholders i.e. project team, security, compliance and IT operations. Strong experience in communication and messaging product management role.
  • Good understanding on basic networking technology e.g. TCPIP, latency, capacity management, etc.
  • Good knowledge in virtualisation/hypervisor technologies on various operating platforms
  • Able to independently make decisions with minimal direction from manager, based on industry knowhow and product expertise. Knows what's best for the business.
  • Has strong portfolio management skills to be able to manage this huge portfolio of products that has a direct impact to end users
  • Degree in Computer Science, Engineering or a related technical discipline.
  • ITIL certification is preferred.
  • Previous experience in Product Management, Operations and deployment management.
  • Proven success as a product developer in a non-managerial role
  • Demonstrable in-depth knowledge in cloud-based collaboration solutions.
  • Technical certifications like in prime vendor (Cisco, Juniper, AWS, MS Azure, etc) solutions and cloud-based products. Excellent leadership skill
  • PMP, Cloud (AWS/other), VMware certification is added advantage.

We regret to inform that only shortlisted applicants will be notified.

MUFG Bank Ltd & MUFG Securities Asia Limited (collectively referred to as "MUFG") is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

About US

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them

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