Senior Facilities Management Lead

3 weeks ago


Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Roles & Responsibilities

Senior Facilities Management Lead - ASEAN excluding Philippines)

Work Dynamics - Integrated Facilities Management

Responsibilities

  • Provide superior customer service to meet on-site client's expectations – Leads customers and stakeholders engagements
  • Manage the performance and outcomes of assigned staff reporting to the position
  • Maintain interface with internal and external stakeholders ensuring process compliance, accurate and timely reporting, and resolution of critical issues
  • Provide overall facility services in accordance with account's standard processes and procedures including application of policies and programs, coordination of information
  • Ensure compliance with portfolio wide initiatives and required local state regulations that pertain to the operating of facilities

People Management

  • Responsible for overall team management, staff development and planning. Execute staff succession and growth plans - Involved in compensation planning process
  • For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
  • Maintain an effective command for overall management of staff as per the organizational chart

Procurement & Vendor Management

  • Performs key role in the management of all contractors for the whole of Singapore to ensure they perform to the required standards (including inspection of vendors' works and liaising/coordinating site works
  • Handles procurement of vendors and services as required from sourcing to awarding

Finance Management

  • Raises purchase requests and processes invoices
  • Handles and monitors site budgets
  • Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
  • Ensure prompt and accurate management of purchase orders in JDE and Coupa

MAC Implementation, Occupancy Monitoring, and Headcount Tracking

  • Key support in office launches, move planning and implementation including stakeholder's engagement, internal liaison, and vendor coordination
  • Monitors space occupancy and headcount
  • Implements agile workspace approach

Site Operations Management

  • Assist in the implementation of best practices especially in terms of operations
  • Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
  • Leads and handles moves from planning to execution until post-move support
  • Seek ways to constantly reduce costs and improve operational standards
  • Maintain premises in neat and good working condition at all times

Risk Management

  • Assist in the implementation and management of property risk management program
  • Support the implementation and monitoring of disaster recovering and business continuity plans
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to Jones Lang LaSalle's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies Ensure to consistently achieve Key Performance Indicators and Service Level Agreement targets
  • Knowledge of the KPI and SLA, and reporting metrics
  • Flag any process or service achieving low KPI or any deviation from SLAs

Service Delivery and Program Management

  • Leads the team in providing requirements from the Program Management Team
  • Coordinate with Program Management Team for needed support in various initiatives
Tell employers what skills you have

Mac
Budgets
Dynamics
Property
Operations Management
Risk Management
Service Level
Vendor Coordination
Procurement
Program Management
Vendor Management
Staff Development
People Management
Service Delivery
Facilities Management
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