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Head, Robot Support Team

2 months ago

Singapore LIONSBOT INTERNATIONAL PTE. LTD. Full time
Roles & Responsibilities

Join Us as a Head of our Robot Support Team at LionsBot: Be a Pioneer in the Robotic Revolution

Are you ready to be a game-changer in the cutting-edge world of Industry 4.0? At LionsBot, we're shaking up the traditional cleaning sector with our awesome robotic solutions, tackling manpower shortages head-on. Our innovative bots are already cleaning up in 30 countries around the globe

At LionsBot, we live and breathe excellence and creativity. Our vibrant, fast-paced environment is like a 'Band of Brothers' where everyone is united by a shared Unicorn goal. If you're ready to embark on a remarkable journey and be part of a team that's making waves, read on


Responsibilities:

  • Responsible for the management and construction of the global after-sales service network outside Singapore
  • Build the service support teams across Europe, Asia and USA to support our partners with quick on-site support to resolve major issues and important trails and demonstrations
  • Lead the international Robot Support Team (RST) team to carry out the training on product repair, maintenance, technical upgrade and software version iteration for all LionsBot products to the partners
  • Lead the team to collect after-sales problems, suggestions to improve products, customer satisfaction assessment, etc., to give feedback to the R&D department for product updates and future iterations.
  • Managing the schedule and deployment of RST engineers to customer sites globally for after-sales support
  • Responsible for the establishment of training and deployment SOPs for RST engineers and customers’ technicians
  • Collaborate with sales team to devise suitable strategies for robot trials at potential customer sites globally


Requirements

  • Bachelor's degree in Engineering, Robotics, or a related field
  • 5+ years of experience in robotics service, maintenance, or a similar role
  • Strong leadership and project management skills
  • Technical proficiency in robotic systems and troubleshooting
  • Excellent problem-solving and communication skills
  • Able to work in a fast-paced environment




Tell employers what skills you have

Management Skills
Sales
Leadership
Troubleshooting
Construction
Aftersales
Project Management
Trials
Revolution
Communication Skills
Customer Satisfaction
Robotics