Regional IT Manager
Found in: Talent SG 2A C2 - 1 week ago
Must have regional expereince.
Key Responsibilities
- Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
- Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
- Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
- Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
- Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
- Point of contact between Regional and Local teams to implement key initiatives for the organisation.
- Implement and maintain a Problem and Incident Management process across region
- Develop and maintain documentation, operational IT procedures, and troubleshooting steps
- Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region
General Requirements
- More than 3 years experience in regional IT client services management with global organizations
- Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
- Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
- Project Management and decentralized team coordination experience
- Well-rounded IT technical knowledge across end user computing environments and ITIL service management
- Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
- Bachelor or Master degree (Computer Science) or equivalent through experience
Tell employers what skills you have
Information Security
Leadership
Troubleshooting
Microsoft Excel
Operational Excellence
Service Management
IT Support
IT Governance
Agile
IT End User Computing
Information Technology
Project Management
Technology Evaluation
Team Coordination
Communication Skills
ITIL
Incident Management
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