Business Process Consultant
5 days ago
Responsibilites:
- Individual contributor delivering functional deliverables to customers that are complete, accurate, consistent, high-quality, on- time and deliver valued outcomes because you are a ServiceNow subject matter expert
- You assist to deliver ServiceNow hands-on solutions (process definition, re-engineering, improvement and gap analysis of current/to-be processes) as an individual contributor or as part of a team to a high degree of satisfaction by the customer
- You capture specific process definition and gap analysis of current/to-be processes during workshops with key customers to a high degree of quality
- You document user stories with acute attention to detail, reviewing with stakeholders, gaining acceptance criteria and managing stories throughout the development lifecycle with local and remote teams
- You assist and support continuous process improvement practice
- You support specific sales activities when required
- You assist the project team that manages and communicates business process and business requirements ensuring that the proposed solutions meet the customer's expectations
- You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery
Qualifications:
- Experience in requirements gathering, including experience in creating process documentation
- IT Degree or relevant tertiary education in Computer Science
- ServiceNow CSA - Trained & Certified
- ServiceNow sales & presales accreditation in 2+ Product lines
- ServiceNow ITSM Foundations - Trained
- Experience with designing process flows utilising business process mapping software
- Experience using ServiceNow Agile Development and managing SCRUM calls and Agile processes
- Ability to contribute to workshops as part of a team
Requirements Gathering
Continuous Process Improvement
Scrum
User Stories
Business Process Reengineering
Reengineering
Agile
Soft Skills
Trading System
Data Migration
Business Process
ServiceNow
Facilitation
Mapping
Business Requirements
Agile Development
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