Business Process Consultant

5 days ago


Singapore FUJITSU ASIA PTE LTD Full time
Roles & Responsibilities

Responsibilites:

  • Individual contributor delivering functional deliverables to customers that are complete, accurate, consistent, high-quality, on- time and deliver valued outcomes because you are a ServiceNow subject matter expert
  • You assist to deliver ServiceNow hands-on solutions (process definition, re-engineering, improvement and gap analysis of current/to-be processes) as an individual contributor or as part of a team to a high degree of satisfaction by the customer
  • You capture specific process definition and gap analysis of current/to-be processes during workshops with key customers to a high degree of quality
  • You document user stories with acute attention to detail, reviewing with stakeholders, gaining acceptance criteria and managing stories throughout the development lifecycle with local and remote teams
  • You assist and support continuous process improvement practice
  • You support specific sales activities when required
  • You assist the project team that manages and communicates business process and business requirements ensuring that the proposed solutions meet the customer's expectations
  • You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery

Qualifications:

  • Experience in requirements gathering, including experience in creating process documentation
  • IT Degree or relevant tertiary education in Computer Science
  • ServiceNow CSA - Trained & Certified
  • ServiceNow sales & presales accreditation in 2+ Product lines
  • ServiceNow ITSM Foundations - Trained
  • Experience with designing process flows utilising business process mapping software
  • Experience using ServiceNow Agile Development and managing SCRUM calls and Agile processes
  • Ability to contribute to workshops as part of a team
Tell employers what skills you have

Requirements Gathering
Continuous Process Improvement
Scrum
User Stories
Business Process Reengineering
Reengineering
Agile
Soft Skills
Trading System
Data Migration
Business Process
ServiceNow
Facilitation
Mapping
Business Requirements
Agile Development

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