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NOC Engineer

1 month ago

Singapore THE SUPREME HR ADVISORY PTE. LTD. Full time
Roles & Responsibilities

  • Location: Midview City
  • Rotating Shift, 24/7
  • Salary: $3000 - $5000 (Depends on exp)


Job Description

  • Responsible for monitoring, troubleshooting, and resolving network and server issues on a rotational basis.
  • Manage alerts, escalated calls, and help desk tickets to meet SLA requirements.
  • Adhere meticulously to Standard Operating Procedures (SOP) for handling system alerts and routine tasks.
  • Maintain flexibility in work schedules, including the possibility of working unconventional shifts.
  • Step in to cover shifts for colleagues during their absence, ensuring continuous and reliable support.
  • Monitor network and security devices, including routers, firewalls, switches, wireless controllers, access points, etc.
  • Perform daily monitoring for network infrastructure and security issues using management tools and systems.
  • Investigate network issues, conduct root cause analysis, and collaborate with other teams to resolve issues within SLA.
  • Escalate critical incidents to higher-level support or specialized teams as needed and ensure timely resolution.
  • Maintain comprehensive records of network incidents, changes, and resolutions for future reference and reporting.


Job Requirements:

  • Bachelor's degree in Electronics Engineering, Computer Engineering, Information Technology, or other IT-related courses.
  • Strong knowledge of networking principles, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VPN, SDWAN)
  • A minimum of 1 years of relevant experience in network-related roles is required for this position.
  • CCNA certification is required.
  • Experience in Networking Security solutions such as Fortinet, Palo Alto, Checkpoint, and Sophos is an advantage.
  • Experience in Networking solutions such as Cisco, HPE, Juniper, Aruba, Dell, and Ruckus is an advantage.
  • ITIL v4 Foundation certification will be an added advantage.
  • Able to work rotating shifts to support 24/7 operations.


Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279


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Troubleshooting
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Root Cause Analysis
Information Technology
Wireless
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Juniper
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ITIL
VPN
DNS
Electronics
Checkpoint