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NOC Engineer
1 week ago
To provide essential support in monitoring and maintaining the health of the network infrastructure.
We are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business in the new norm.
About the Role:- Job Summary:
- Monitor systems performance
- Monitor performance and capacity of computer systems to ensure stable operations
- Gather data for network health check reports for software and hardware teams
- Identify issues, alerts, or malfunctions in software and/or hardware components
- Prepare and documents system health check documents for software and hardware teams
- Primary Responsibilities:
- Resolve network-related incidents
- Identify and respond to network-related incidents
- Adhere to organizational policies, procedures and protocols when resolving network-related incidents
- Administer service requests
- Escalate unresolved network-related incidents
- Key Performance Indicators (KPIs):
- Oversee service level agreements and service improvements
- Assist in developing service-level objectives and targets
- Maintain log of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management
- Nitec or Diploma in Computer Science, Information Technology, or related field
- Preferably with 1 year of relevant working experience in at least one of the following:
- Network Infrastructure, and
- MS Windows Server, UNIX or Linux
- Working knowledge on three or more of the following technologies:
- VMWARE, VDI, SAN, NAS, JP1, Backup and Recovery, Cisco routers and switches, UNIX shell scripting, SharePoint and/or Lotus Notes workflow
- A self-initiated, highly flexible and proactive team player who can work with minimal supervision
- Strong sense of responsibility to the customers
- Good customer service and communication skills
- Able to perform shift duties (12 hours rotating shifts)
- Fresh IT graduates are welcome to apply
Apply through our NextGig job portal:
Shortlisted candidates will be contacted.
We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.
Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.
