Field Support Engineer

1 month ago


Singapore EPOINT SYSTEMS PTE. LTD. Full time
Roles & Responsibilities

Jobs Responsibilities:

  • Provide 2nd level onsite or remote troubleshooting support in response to escalations from helpdesk.
  • Consistently meet customer response/resolution times and objectives (SLA) as stated in the client’s support agreements with customers.
  • Maintain a call log database system and ensure all unresolved problems are escalated to senior engineers.
  • Attend to customer enquiries (phone/email) and follow-up with appropriate solutions. Coordinate with equipment vendors and 3rd party suppliers to resolve the problem.
  • Provide installation/removal of POS
  • Participate in Ad hoc projects when required.

Requirements:

  • Higher Nitec or computing-related discipline,
  • Prefer experience in desktop support, Point of Sale & basic Networking.
  • Min 1 year experience in Customer Support Environment will be advantageous,
  • Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills,
  • Have a positive attitude towards work and be willing to learn.
  • Able to work under pressure and work independently, as well as being a good team player,
  • Must be able to work in a fast-paced and dynamic environment,
  • Willing to travel to multiple sites,
  • Willing to work flexi hours and long hours, if necessary,
  • Required to work on rotating shifts,
  • Must be able to work on weekend & Public Holidays,

Entry level candidates are welcome as On-Job-Training provided


Tell employers what skills you have

Field Service
Troubleshooting
Hardware
Customer Support
Interpersonal Skills
Networking
Windows
Customer Satisfaction
Team Player
Electronics
Service Delivery
Technical Support

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