Field Service Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Job Description
- Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
- Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
- Installs and optimizes hardware/software/network products and configurations at customer sites.
- Diagnoses and resolves product performance problems.
- Performs maintenance and repair services.
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
- Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
- Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
- Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
- May have knowledge of third-party products.
- May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
- May train other field engineers or customers.
- May calibrate equipment on-site for large volume customers.
- May qualify leads.
- International travel required periodically for technical training & customer support
- Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
- Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.
Qualifications
- Bachelor's or Master's Degree in Life Sciences, Chemistry, Engineering, or related field with minimum of 2 years of experience of hands-on service and troubleshooting experience in Cell Analysis or Genomics eg, Flow Cytometry, Cell Imaging, NGS, PCR, Automation etc.
- Candidates without experience are welcome to apply.
- Proficient in Microsoft Office (Excel & Word).
- Possess good interpersonal and communication skills.
- Excellent team player with a positive working attitude
- Demonstrates commitment to continuous learning and providing the highest levels of customer service
Tell employers what skills you have
Field Service
Preventive Maintenance
Troubleshooting
Microsoft Office
Hardware
HPLC
Interpersonal Skills
Electrical
Chemistry
Technical Training
Networking
Operating Systems
Customer Satisfaction
Chemical Engineering
Commissioning
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