Field Service Engineer

2 weeks ago


Singapore Cielo Talent Pte. Ltd. Full time

Job Description

  • Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
  • Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
  • Installs and optimizes hardware/software/network products and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
  • Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
  • Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
  • Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
  • May have knowledge of third-party products.
  • May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
  • May train other field engineers or customers.
  • May calibrate equipment on-site for large volume customers.
  • May qualify leads.
  • International travel required periodically for technical training & customer support
  • Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
  • Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

  • Bachelor's or Master's Degree in Life Sciences, Chemistry, Engineering, or related field with minimum of 2 years of experience of hands-on service and troubleshooting experience in Cell Analysis or Genomics eg, Flow Cytometry, Cell Imaging, NGS, PCR, Automation etc.
  • Candidates without experience are welcome to apply.
  • Proficient in Microsoft Office (Excel & Word).
  • Possess good interpersonal and communication skills.
  • Excellent team player with a positive working attitude
  • Demonstrates commitment to continuous learning and providing the highest levels of customer service



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