Responsible - Technical Support
3 days ago
JOB DESCRIPTION:
Primary Function
- To provide a high level of technical support across the company, both to internal customers and external customers.
- To continually innovate to ensure the department is offering the best level of service in terms of services and equipment.
Main Duties and Responsibilities
Daily Scope of Job:
- Writing Specifications and Technical reports
- Telephone mannerisms support will be provided over the phone and email.
- Work closely with contract technicians to visit customers, when applicable to fix the problem.
- Check and Grade return stock with the best justification.
- Working with customers to identify product problems and advise on the solution.
- Work collaboratively with technicians, and the technical service team to develop and deliver long-term solutions to meet customer needs.
Weekly/Monthly Scope of Job:
- Participate in training and team development activities to update skills and knowledge.
- Prepare defect reports to communicate with factories’ QA.
- To undertake additional duties or projects as the technical Manager may determine from time to time.
- To conduct carrier new product(s) on field-testing.
Others:
- Require wearing uniform in neat and pleasant appearance.
- Maintain cleanliness and tidiness at the workshop.
- Maintain a safe working area in the workshop.
- Always perform a pleasant and patient attitude to customers.
- Any other duties which may be assigned to you from time to time.
JOB REQUIREMENT:
- Higher Nitec & above in Mechanical, Electrical, Electronics Engineering or related field.
- 1-2 years of experience in Home Appliances related industry or other Engineering background.
- Polite demeanor with effective communication skills for client interactions.
- Bilingual in English and Mandarin to communicate with Chinese speaking associate.
- Ability to work both independently and as part of a team.
Tell employers what skills you have
Teamwork
test reports
Troubleshooting
Hardware
Customer Support
Good Interpersonal Communication Skills
Customer Engagement
Customer Care
Equipment Maintenance and Housekeeping
Electrical
Advocate
Writing
Communication Skills
Electronics
Technical Support
Workplace Safety and Health
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