Advanced Response Center
3 weeks ago
Requirement - Advanced Response Center (Tier 1)
ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. An ARC typically employs highly trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.
In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.
Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.
ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.
ACR Tier 1 functions and responsibilities (not limited)
· Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
o 1st level troubleshooting of in supported systems
i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
o Security event monitoring
o Server and network availability and performance monitoring
o Password reset and unlock
o Perform log & route [to higher tier or Resolver Team(s)]
· Record and manage all transactions/ cases in Service Management System
· Broadcast notifications to the relevant parties
· Provide timely status update, follow up on cases escalated until closure within the service level agreement.
Ensure daily tasks are executed according to the Standard Operation Procedure
Tell employers what skills you have
Windows Servers
Troubleshooting
Hardware
Service Management
Monitoring servers
Customer Support
Artificial Intelligence
monitoring
SQL
Service Desk
Networking
Customer Satisfaction
network servers
Monitoring SLA
Customer Service
Unix servers
Linux
Call Center
Technical Support
-
Technical Support Specialist
4 weeks ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeOverviewRAPSYS TECHNOLOGIES PTE. LTD. is seeking a highly skilled Technical Support Specialist to join our Advanced Response Center team. As a key member of our technical support team, you will be responsible for providing first-level technical support to customers.
-
Technical Support Specialist
1 month ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our Advanced Response Center team at RAPSYS TECHNOLOGIES PTE. LTD. This role involves providing high-quality technical support to customers, working closely with other teams to resolve issues efficiently.
-
Technical Support
4 weeks ago
Singapore ERP21 PTE LTD Full time $2,300 - $2,600Overview (Summary of the Role) ARC(Advanced Response Center) Tier 1 (or Level 1 Technical Support) is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the...
-
Advance Response Centre
1 month ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole: Advance Resposne Centre (Tier 1)Work Location: Woodlands/YishunMonthly Salary Budget: $2,000 to $2,500Domain: HealthcareJob Description:ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services....
-
Advance Response Centre
4 days ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesRole: Advance Resposne Centre (Tier 1)Work Location: Woodlands/YishunMonthly Salary Budget: $2,000 to $2,500Domain: HealthcareJob Description:ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services....
-
Singapore ILLINOIS ADVANCED RESEARCH CENTER AT SINGAPORE LTD. Full timeCompany OverviewThe Illinois Advanced Research Center at Singapore Ltd. is a leading research institution driving innovation in cybersecurity and smart nation solutions.
-
Emergency Medical Response Specialist
4 weeks ago
Singapore HOPE FIRST RESPONSE PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled and experienced Paramedic/Medic to join our team at Hope First Response PTE. LTD. This is an exciting opportunity for a professional with a strong background in emergency medical care to provide pre-hospital services, lead ambulance crews, and deliver exceptional patient care.Company OverviewHope First Response PTE....
-
Singapore Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Advanced Micro Devices | Silicon Design Engineer
3 weeks ago
Singapore Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming, and embedded. Underpinning...
-
Singapore Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Singapore Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Senior Fermentation Scientist
4 weeks ago
Singapore ILLINOIS ADVANCED RESEARCH CENTER AT SINGAPORE LTD. Full timeCompany OverviewThe Illinois Advanced Research Center at Singapore Ltd. is a leading research program focused on developing advanced fundamental sciences and technologies to implement fermentation-based production of foods and food ingredients.About This RoleWe are seeking a highly motivated and skilled Postdoctoral Researcher to join our dynamic team as a...
-
Postdoctoral Researcher
3 weeks ago
Singapore ILLINOIS ADVANCED RESEARCH CENTER AT SINGAPORE LTD. Full timeRoles & ResponsibilitiesIntroduction to The Centre for Precision Fermentation and Sustainability:The Centre for Precision Fermentation and Sustainability (PreFerS) is a research program hosted by the Illinois Advanced Research Center at Singapore Ltd. (Illinois ARCS). The program aims to develop advanced fundamental sciences and technologies to implement...
-
Postdoctoral Researcher
4 weeks ago
Singapore ILLINOIS ADVANCED RESEARCH CENTER AT SINGAPORE LTD. Full timeRoles & ResponsibilitiesIntroduction to The Centre for Precision Fermentation and Sustainability:The Centre for Precision Fermentation and Sustainability (PreFerS) is a research program hosted by the Illinois Advanced Research Center at Singapore Ltd. (Illinois ARCS). The program aims to develop advanced fundamental sciences and technologies to implement...
-
Data Center Optimization Specialist
1 month ago
Singapore NTU (Nanyang Technology University- MainOffice-HR) Full timeWe are seeking a highly skilled Data Center Optimization Specialist to join our team at NTU. In this role, you will lead cutting-edge research in the field of Green Cloud Computing, applying Large Language Models (LLMs) to enhance data center design, operation, and optimization.About UsNTU is a leading institution in technological advancements, and we are...
-
Singapore Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming, and embedded. Underpinning...
-
Singapore Advanced Micro Devices Full timeWHAT YOU DO AT AMD CHANGES EVERYTHING We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences – the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...
-
Senior Manager, Advanced Engineering
3 weeks ago
Singapore This is an IT support group Full timeYour role The Senior Engineer, Advanced Engineering Group will be a member of the Engineering and Customer Solutions leadership team and will support stakeholders across Digital Realty’s global Information Technology and Operations teams. The Senior Engineer, Advanced Engineering Group will have a working knowledge of all Digital Realty’s product lines,...
-
Advance response Agent
9 hours ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will workclosely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier1 is the first line of technical support. This team is responsible for basic customerissues/enquiries/request/alert. It is the same as...
-
Advance response Agent
9 hours ago
Singapore RAPSYS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will workclosely with ARC Tier 2, Team Leads & Technical Support Engineers to achieve this purpose. ARC Tier1 is the first line of technical support. This team is responsible for basic customerissues/enquiries/request/alert. It is the same as...