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Desktop Support Engineer

4 weeks ago

Singapore JK TECHNOLOGY PTE LTD Full time
Roles & Responsibilities

Helpdesk or (Outsourced) – End-User Support

Working hours: Monday to Friday, 9:00 AM - 6:30 PM.

Responsibilities:

  • Oversee maintenance, set-up, installation/re-installation, relocation and migration of IT peripherals.
  • Provide support for hardware, software, and peripheral devices, including upgrades and patches.
  • Onsite & remote support for clients/end-users on IT-related requests
  • Diagnose and able to resolve technical issues related to desktops, laptops, and printers.
  • Ensure issues are addressed and resolved in a timely manner.
  • Assist in configuring and setting up new employee workstations
  • Manage software administration (e.g. Microsoft 365), including password resets and account management.
Requirements:
  • Minimum ITE / Diploma in IT or equivalent.
  • Fresh graduate are welcomed to apply.
  • Able to deliver IT support to in a end-user environment.
  • Excellent verbal and written communication skills, with a strong focus on customer service.
  • Take initiative and able to work in a fast-paced environment, independently and also as part of a team.
  • Open to help out after office hours (OT) depending on projects
Tell employers what skills you have

Outlook
Account Management
Mac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Laptops
Windows 7
Administration
Computer Hardware
Operating Systems
Windows
Customer Service
Technical Support