Enterprise Technical Specialist
4 weeks ago
Job Responsibilities
- Provide 24 X 7 technical assistance via phone,
- Troubleshoot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location and other ISP related products and services
- Coordinate with other departments and handle internal escalations
- Attend to faults and escalate if necessary. Common faults are outages, server failure, router, switch etc.
- Manage monitoring systems (eg. bandwidth monitoring, link monitoring, DDOS notification etc)
- Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
- Coordinate with other departments for basic troubleshooting support
- Ensuring alert for major project is being follow up closely and ensure that relevant department is being updated of the progress
- Ability to adapt quickly to ever changing priorities and handle multiple tasks simultaneously
Job Requirements:
- Degree/Diploma or equivalent with NOC experience
- Minimum 2 years of experience in a support/service environment with a keen interest in Internet Technology
- Preferably with CCNA certification or other network certifications
- Customer oriented, motivated and driven to explore new ways of doing things
- Team worker with good interpersonal, communication and writing skills
- Able to work within constraints and meet service levels
- Willing to accept new challenges and responsibilities
- Highly motivated with initiative
- Willing to work on rotating shift, inclusive of weekends and public holidays
- Customer focused attitude with ability to explain technical information to non-technical people with compassion
- Outstanding communication skills in English, both written and verbal
Tell employers what skills you have
Team Worker
Bloomberg
Troubleshooting
Microsoft Office
Technical Assistance
CCNA
Theatre
Healthcare
Telephony
Security Management
Customer Oriented
Nursing
Broadband
ITIL
Writing Skills
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