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IT Communications Manager

2 months ago

Singapore UNITED OVERSEAS BANK LIMITED Full time
Roles & Responsibilities

Job Responsbilities:

Will be the technical expert for Unified Communications, Voice and related infrastructure products in UOB. As such, the successful candidate is expected to:

•Provide deep level support and act as the last level of technical escalation point for all production support activities within the Bank.

•Manage all technical activities and issue resolution of incidents and problems, where required.

•Regularly review and fine tune the systems to ensure overall health and stability of the technical solutions within their scope.

•Work with the Product Owners on the development of technology roadmaps and Application Teams on their adoption.

•Contribute to the development and maintenance of best practices, standards, and knowledge base.

•Review and implement programmes to drive the development of competency and skills of engineers.


As technical expert for Unified Communications and Voice:

•Contribute to the development of best practices, standards and knowledge base.

•Document, review and maintain relevant technical documentation such as design and configuration guides.

•Drive the development and training of technical skills.

•Assist in technical assessment of candidates for open roles.

•Manage service improvements for all Unified Communications Systems, Voice and related infrastructure products.

•Actively keep up to date with industry trends, new technologies and security issues and reviews them with a view to address or incorporate them into the technology roadmap and products.

•Provide technical direction and implement solutions to maintain the availability, reliability and security of the Unified Communications and voice infrastructure in accordance to the SLAs.

•Review, develop and test EOS/EOL plan, execute upgrades, tech refresh and patching processes for all the Unified Communications and Voice systems.

•Review system and application designs and set up. Work with Application Team and Domain Architects to enhance system and application’s resiliency, reliability, availability and security

•Provide technical support and consultancy to Application and Project Teams as Subject Matter Expert.

•Participate in internal and external audit activities.


Job Requirements:

•Degree in Computer Science or related field preferred.

•Minimum 10 years hands-on experience in managing and troubleshooting Unified Communications, Contact Centres and Voice Solutions including:

oExperience working with CUCM, Unity Connection, Cisco IMP, Jabber, Expressways, UCCX and CMS.

oExperience working with Avaya Aura Communication manager, Media Gateways, Avaya Aura SM/SMGR and Avaya Aura Media Server (AAMS).

oExperience working with Cisco Voice Gateways (ISR G2 / 4K), CUBE, Avaya SBC, CC, data network, etc.

oExperience working with MGCP, VOIP, H.323 , ISDN and SIP implementation.

oExperience in troubleshooting voice routing and call quality issues.

oExperience of 3rd party application integrations with UC.

oKnowledge of advanced UC and voice troubleshooting and resolution.

•At least 5 years’ experience in leading a technical team.

•Experience in implementing and operating cloud based unified communications services.

•Able to communicate effectively both verbally and in writing to senior stakeholders.

•Ability to establish and maintain effective working relationships with a diverse group of people, including internal clients and external vendors.



Tell employers what skills you have

Harbour
Windows Networking
Jabber
Avaya Aura
UC
IMP
Reliability
Telecommunications Management
Voice Services
Telephone Systems
Avaya
Writing
Unified Communications
Document Review
Unity Connection