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Technical Account Manager

2 months ago

Singapore SKYLINE COMMUNICATIONS APAC PTE. LTD. Full time

{"h2": "Technical Account Manager Role Overview", "p": "At Skyline Communications APAC PTE. LTD., we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for the technical implementation of all projects assigned to you, serving as the primary contact for the user on all technical matters and functioning as an intermediary between the user and the different departments within Skyline.", "ul": [{"li": "Acquire and maintain detailed knowledge of all DataMiner features."}, {"li": "Take ownership of the full technical implementation of your projects."}, {"li": "Become your customer\u2019s primary contact for all technical matters related to your projects."}, {"li": "Fully understand all aspects related to the functional and technical specifications of your projects."}, {"li": "Ensure sufficient documentation of all technical requests to other Skyline departments to guarantee the efficient implementation of all technical aspects of your project."}, {"li": "Troubleshoot all technical issues that affect project delivery."}, {"li": "Perform quality assurance from a functional perspective on all technical features in your projects."}, {"li": "Create and maintain all required project documentation for acceptance, hand-over, and internal presentation procedures."}, {"li": "Identify potential commercial opportunities and notify the appropriate Sales Manager."}], "h2": "Technical Skills Required", "p": "To excel in this role, you will need to possess a strong foundation in the following technical skills:", "ul": [{"li": "Profound knowledge of HFC broadband, IPTV, broadcast, and satellite systems."}, {"li": "Profound knowledge of TCP/IP (firewalls, routers,...), multithreading, web services, and.Net Remoting."}, {"li": "Experience with HTML, XML, client-server systems, and SNMP."}, {"li": "Familiarity with software programming."}, {"li": "Strong affinity with MS Windows operating systems."}, {"li": "Knowledge of MySQL and Apache Cassandra is an asset."}], "h2": "Competencies", "p": "As a Technical Account Manager, you will be working in a highly technical environment prone to constant change and evolution. You will need to collaborate with a great many people, making effective interpersonal and organizational skills essential. Additionally, you will need to be a fast learner, have a positive can-do attitude, think logically, and always keep the client\u2019s needs in mind.", "ul": [{"li": "Fast learner and adaptable to new situations."}, {"li": "Positive can-do attitude."}, {"li": "Effective interpersonal and organizational skills."}, {"li": "Logical thinking and client-centric approach."}, {"li": "Natural technical insight and passion for software technology."}, {"li": "Ability to work independently and prioritize tasks."}, {"li": "Good verbal and written communication skills in English and Chinese."}, {"li": "Bachelor\u2019s, master\u2019s, or doctorate degree in ICT, Software, and/or Telecom."}], "h2": "What We Offer", "p": "At Skyline Communications APAC PTE. LTD., we prioritize our employees\u2019 well-being and happiness. We offer a range of benefits, including ergonomic office spaces, prime health insurance plans, and opportunities for personal growth and development.", "ul": [{"li": "Well-being and health."}, {"li": "Positive impact on the future."}, {"li": "Competitive compensation and benefits."}, {"li": "Continuous training and growth opportunities."}, {"li": "Flexibility and work-life balance."}, {"li": "Close-knit community and team events."}]}