Outlet Manager for Italian Restaurant
4 days ago
Responsibilities:
- Oversee the overall productivity and profitability of the outlet.
- Manage and coordinate daily operations for both Front of House and Heart of House, ensuring effective delegation.
- Engage in long-term planning to develop initiatives that align with the outlet's goals.
- Identify potential problems and friction points, working proactively to find solutions that maximize efficiency and revenue.
- Monitor reservation status and maintain communication with the culinary team.
- Plan and control staffing levels to meet business needs within budget constraints.
- Collaborate with the Talent & Culture team to recruit qualified colleagues.
- Facilitate daily team briefings and conduct monthly departmental meetings.
- Ensure ongoing training and re-training as necessary.
- Maintain service standards and procedures, ensuring compliance by all staff.
- Ensure hygiene and food safety compliance in the outlet and surrounding areas.
- Collaborate with the Restaurant Manager to lead the Food & Beverage (F&B) team in personalizing the guest dining experience, adhering to Aqua E Farina standards.
- Foster a caring approach to guest service within the F&B team.
- Address guest complaints promptly, implementing appropriate service recovery measures and preventive actions for future occurrences.
- Work closely with the culinary team to uphold food quality and create attractive food offerings that enhance the outlet's image and drive business volume.
- Regularly review guest feedback with the team, implementing effective solutions for continuous improvement.
- Implement, monitor, and maintain control measures to manage food, beverage, labor, and operating supply costs in line with budgetary goals.
- Continuously plan, implement, and assess profit enhancement programs, focusing on menu engineering, revenue generation, productivity, pricing, and product costing.
- Provide necessary training and guidance to the F&B team to ensure the highest standards of product and service quality.
- Recruit, develop, and retain a competent F&B team that exceeds guest expectations and contributes to business success.
- Support the F&B team in maintaining consistency in service, adopting a collaborative leadership style, and holding regular team meetings.
- Continuously develop your knowledge and skills to grow as a business partner and leader.
Qualifications:
- Minimum 2 years of experience in Food & Beverage industry, with at least 1 year in a leadership role.
- Degree in Management, Technology, or related field.
- Knowledge in Online Marketing and Analytics
- Strong interpersonal skills, with the ability to communicate effectively with guests and staff at all levels.
- Service-oriented mindset with attention to detail.
- Willingness to work extended hours and on public holidays as needed.
- Knowledge of modern kitchen equipment maintenance is advantageous.
- Familiarity with Italian language and culture is a plus, but not required.
Tell employers what skills you have
Leadership
Advertising
Food Safety
Inventory
Service Recovery
Online Marketing
Equipment Maintenance
Compliance
Attention to Detail
Digital Marketing
Menu Engineering
Customer Service
Scheduling
Data Analytics
Pricing
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