Reservation Agent
2 weeks ago
Job Description & Requirements
Founded in 2011, Sunset Hospitality Group (SHG) is a global leader in creating and managing unique hospitality experiences. Operating in 16 countries with 31 brands, SHG delivers high-quality services across resorts, beach clubs, restaurants, and nightlife venues. Notable concepts in its portfolio include METT Hotels & Resorts, Azure Beach, Ammos, Dream, SUSHISAMBA, and more.
The Reservation Agent will effectively and efficiently manage guest and customer inquiries and maximize revenue opportunities through making reservations efficiently.
Responsibilities:
- Take reservation of the guests and ensure to follow brand standards
- Receive and record customers dining reservations and maintain the information in the system accurately
- Maintains knowledge of menu , events , special offerings at the restaurant.
- Inform General Manager for waiting list
- Ensure all calls are taken on time without any delay to the customer
- Maintain clean and organized reservation area.
- Observe proper grooming and personal hygiene at all times
- Assist Hostesses / Hosts when needed
- Manage event related work by working closely Sales & Marketing Manager
- Ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations.
Qualifications
- Bachelor’s Degree from a reputable university or Hospitality Degree
- Minimum 1 of experience from a reputed hotel or beach resort
- Fluent in English
- Excellent communication and interpersonal abilities.
- Proficiency in reservation management systems and software.
- Detail-oriented with a focus on delivering high-quality customer service.
- Ability to work under pressure and meet deadlines.
Tell employers what skills you have
Outlook
Front Office
Upselling
Microsoft Office
Restaurants
Secondary Education
Azure
Quality Assurance
Property
Hospitality Industry
Opera
Customer Service
Able To Work Independently
Hospitality
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