International Reservation Sales Agent

1 day ago


Singapore SABRE ASIA PACIFIC PTE. LTD. Full time
Job Title: International Reservation Sales Agent

SABRE ASIA PACIFIC PTE. LTD. is seeking a highly skilled International Reservation Sales Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a seamless experience for our customers.

Key Responsibilities:
  • Assist guests with making, modifying, or canceling hotel reservations using our reservation system.
  • Offer information on room types, rates, and packages available to meet guests' needs.
  • Process payments, apply discounts, and ensure accuracy in reservation details.
  • Respond promptly to guest inquiries regarding hotel services, amenities, and local attractions.
  • Provide detailed information on hotel policies, check-in/check-out procedures, and other relevant information.
  • Handle special requests, such as room upgrades or specific accommodations.
  • Deliver exceptional customer service by maintaining a friendly and professional demeanor.
  • Resolve guest complaints or issues in a timely and effective manner, escalating when necessary.
  • Maintain clear and effective communication with guests, hotel staff, and other team members.
  • Document and update guest information, preferences, and feedback in our CRM system.
Requirements:
  • High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
  • Previous experience in a hotel front desk role is preferred.
  • Excellent communication (written and verbal) and interpersonal skills.
  • High level of integrity and professionalism.
  • Attention to details and customer focused.
  • Able to communicate in English, as well as one of the Asian languages (Mandarin or Cantonese or Japanese).
Working Conditions:

The role requires working from 11am to 8pm and weekends, with two rest days during the week. Flexibility in scheduling is essential.



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