Customer Service Officer/Call Centre
4 weeks ago
Position: Customer Service Officer/Call Centre(Banking)
Shifts Role: Morning and Afternoon
Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.
Job Role and Responsibilities:
- Interact with internal & external customers to answer customers queries.
- Responding promptly to customer inquiries on general and transactional enquiries.
- Communicating with customers through various channels
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.
Thanks, and Best Regards
Lini
Recruitment Consultant
R22108463
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Customerfacing
Resolving customer queries
Administration
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Service Experience
Call Center
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