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Manpower Operations Specialist

1 month ago

Singapore PRUDENTIAL ASSURANCE COMPANY SINGAPORE (PTE) LIMITED Full time
Roles & Responsibilities

Job Profile Summary:


In this role, you will support the implementation of distribution channels setup, manage distribution channel’s structure and ensure manpower records, sales hierarchy and movements for the distribution channels are up-to-date for business processing and reporting.


You will report to Lead of Manpower Services and will also assess current operational processes and participate in automation projects.


Job Description:

  • Management of Tied Agent/ PFA adviser/Banker’s Appointment, Movement (Promotion, Demotion, Reinstatement, Transfer etc), Termination, Change of Particular, Reports, Spidergate, DNC and CorpPass. To ensure the transactions are processed accurately and delivered within agreed SLA (Service Level Agreement)
  • Management of PFA adviser’s Appointment and Termination into 3rd Party’s Platform.
  • Assess and ongoing review current operational processes for better efficiency and identify areas of improvement
  • Involvement in ad-hoc projects and initiatives. Able to work independently and collaborate with key stakeholders to deliver projects and initiatives within agreed SLA.
  • Highlight any potential concerns/risks and proactively share best risk management practices.
  • Any other operational tasks as assigned.

Who we are looking for:

Competencies & Personal Traits

  • Strong interpersonal and communication skills
  • Take Initiative, Confident in decision making and problem solving
  • Ability to adapt to fast-paced and challenging work situations
  • Meticulous with an eye for details
  • Ability to work well in a team and enjoy working with people at all levels
  • Curiosity in exploring new tools and solutions to address operational needs

Working Experience:

  • At least 2-3 years of relevant working experience

Skillset:

  • Proficient in working with Microsoft Office applications (Word, Excel etc)
  • Experience in Visual Basic, Alteryx and PowerBI will be an added advantage

Education:

  • Diploma / Degree Holder in Business Management / Finance / Technology

Language:

  • Strong command of the English language

Tell employers what skills you have

Service Level Agreement Management
Microsoft Office
Problem Solving
Risk Management
Alteryx
Service Level
PowerBI
Visual Basic
Communication Skills
Excel
Decision Making
Able To Work Independently

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