Retail Operations Manager

2 weeks ago


Singapore UNIVERSAL MANPOWER SOLUTION PTE. LTD. Full time

Responsibilities:

Operations

  • Oversee entire retail operations including sales, manpower, inventory, store planning and maintenance and weekly reporting of sales achievement.
  • Streamline the operations processes and improve efficiency and customer service standards.
  • Ensure the company's policies and standards are communicated and implemented.
  • Oversee and ensure that the team members carry out their duties and responsibilities, including store operations, merchandise mix, stock replenishment and housekeeping.
  • Ensure all outlets maintain outstanding store condition and visual merchandising standards.
  • Work alongside our team members instores frequently to assist and to drive sales and improve operations
  • Lead sales events, such as private sales events, popups, etc.
  • Planning of roster and ensuring all outlets are adequately staffed on a daily basis
  • Responsible for cost management i.e. manpower cost, operational cost, etc.
  • Responsible for the setting up of new locations, installations and openings (including planning products display, visual merchandising, product mix and collection, etc).

Inventory Management

  • Control and manage inventory and transfers across all locations effectively
  • Oversee stocktake exercises at all locations.
  • Manage and execute all scheduled inventory counts in a timely manner
  • Investigate any inventory discrepancies and reconcile all inventory reports and highlight all issues for management
  • Ensure that the stock level at all locations is within the acceptable thresholds and work closely with the buying team on stock management.

Team Management

  • Drive, inspire, motivate, manage and lead the team to achieve the company's objectives by meeting sales target with an outstanding customer service and excellent operations management.
  • Work with the team on personal development and onboarding training
  • Provide consistent and effective feedback and performance counselling to coach each team member, ensuring that each team member grows professionally and develops outstanding sales and customer service to meet their personal sales target.
  • Review and monitor individual performance in line with the company's objectives.
  • Deal with all issues that arise from team members' (complaints, grievances, etc) and handle team members' disciplinary issues
  • Improve employee turnover and absenteeism
  • Maintain staff discipline.
  • Manpower training and recruitment.
  • Provide leadership across all our locations and improve team spirit.
  • Work closely with Ops/Sales manager to manage staff roster and manpower planning by ensuring smooth operations and costefficiency.

Sales

  • Prepare and establish monthly and annual sales targets.
  • Analyse sales reports of each location, indicating key issues, making development plans and taking actions when sales targets are not met.
  • Analyse customers' demographics and purchasing behaviours to improve our instore products mix through consolidations, redistributions, and allocation of stocks.

Customer Service

  • Ensure high levels of customer satisfaction through outstanding customer service.
  • Meet and interact with customers with enthusiasm and a positive attitude while adhering to company policies and procedures.
  • Offer exemplary product knowledge to assist customers with their buying decisions.
  • Develop customer service SOP and monitor compliance with a view of preventing and minimising customer complaints and better service recovery.
  • Facilitate training to retail staff to ensure outstanding customer service standards
  • Manage and coach the team on ways to handle customers' enquiries/feedback/complaints in a professional manner according to the brand's service standards and expectations.

Job Requirements:

  • Possess at least a Diploma or degree in any field or any other relevant qualifications in retail studies with at least 10 years of experience in retail management, with at least 5 years of managerial experience.
  • Possess strong analytical and leadership skills with good business acumen.
  • Good in excel spreadsheet is a plus.
  • Independent and able to work in a fastpaced environment
  • Strong interest in retail operations and a passion to drive the brand forward
  • Ability to work under time pressure, motivated, good working attitude and willing to go the extra mile.
  • Willing to work retail working hours.
  • Able to work on weekends and to put in long working hours.
  • Strong customer management and organizational skills.
  • Foster, build and maintain relationships with stakeholders.
  • Selfdisciplined, driven and motivated.
  • Adaptable to changes.
  • Able to lead, motivate, and coach a team.
  • Strong sales focus and proven results in:
  • Sales and Performance KPI
  • Roster and wage control
  • Inventory Management and Loss Prevention


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