Retail Operations Manager

2 weeks ago


Singapore EMPEROR WATCH & JEWELLERY (SINGAPORE) PTE. LTD. Full time

Operations Manager is instrumental in bringing support and growth in the business and has a significant influence in motivating team spirit and retail excellence among the team.

Responsible for day-to-day store effective operations, including sales staff management, product/inventory management, retail/customer experience excellence and sales performance monitoring.

Ensuring retail sales team excel in executing daily operations standards of the boutique(s) in an efficient customer-centric way, reinforce and up-keep the high standards of excellent in-store experience and client service on a daily basis.


Responsibilities:

1. Operations and Boutique(s) Management

  • Responsible for supporting the boutique(s) to ensure smooth daily operations, boutique instore excellence, operational administrative responsibilities and effective planning to achieved corporate sales objectives and targets.
  • Responsible and work closely with boutique/sales managers to uphold excellent customer and boutique service standards, including store environment, visual merchandising displays and sales/product presentation process.
  • To facilitate all marketing, events and promotional activities.
  • Ensure operational and security procedures (inventory, POS, compliance, etc) are strictly adhered for the effectiveness of daily operations compliances.
  • Enforce compliance with policies and procedures.

2. Business Planning and Development

  • Leading retail team to acquire new clients and maintain/build customer relationship with existing clients.
  • Monitoring and analysis of sales performance and propose action plans to achieve key performance objectives.
  • Improve operating process, best practice sharing and knowledge transfer to delivery a highly dedicated retail sales team.
  • Maintain awareness of market trends and monitor local competitors' activities.

3. Team/People Management

  • Collaborate with boutique/sales managers to recruit, groom, mentor and motivate retail team towards corporate strategic and operational objectives.
  • Collaborate with boutique/sales managers to motivate retail team to provide exceptional customer service and achieve sales targets.
  • Identify and plan sales team training needs and requirements.
  • Clearly communicate and disseminate corporate objectives, action plan and necessary information to the retail team for proper execution.

Requirements:

  • This role is highly relationshipdriven and requires a responsive, consultative and eyefordetails professional with proven experience of building successful stakeholder relationships. Demonstrate experience in managing, motivating and driving the achievement of corporate objectives.
  • Minimum 5 years of retail management experience in luxury industry (watch/jewellery is highly preferred).
  • Resultoriented leadership with positive attitude and "cando" mindset.
  • Entrepreneur thinking and selfmotivated.
  • Handson and detailed.
  • Passion in service and enthusiasm to inspire a team with high level of professionalism.
  • Excellent communication skills and interpersonal skills with ability to cultivate good relations with staff and stakeholders.
  • Strong team management skill to foster collaborative work environment through effective communications.
  • Good understanding of local market/industry and possess local networking.


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