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Manpower Operations Specialist
2 weeks ago
Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.
We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.
We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job Profile Summary:
In this role, you will support the implementation of distribution channels setup, manage distribution channel's structure and ensure manpower records, sales hierarchy and movements for the distribution channels are up-to-date for business processing and reporting.
You will report to Lead of Manpower Services and will also assess current operational processes and participate in automation projects.
Job Description:
- Management of Tied Agent/ PFA adviser/Banker's Appointment, Movement (Promotion, Demotion, Reinstatement, Transfer etc), Termination, Change of Particular, Reports, Spidergate, DNC and CorpPass. To ensure the transactions are processed accurately and delivered within agreed SLA (Service Level Agreement)
- Management of PFA adviser's Appointment and Termination into 3rd Party's Platform.
- Assess and ongoing review current operational processes for better efficiency and identify areas of improvement
- Involvement in adhoc projects and initiatives. Able to work independently and collaborate with key stakeholders to deliver projects and initiatives within agreed SLA.
- Highlight any potential concerns/risks and proactively share best risk management practices.
- Any other operational tasks as assigned.
Who we are looking for:
Competencies & Personal Traits
- Strong interpersonal and communication skills
- Take Initiative, Confident in decision making and problem solving
- Ability to adapt to fastpaced and challenging work situations
- Meticulous with an eye for details
- Ability to work well in a team and enjoy working with people at all levels
- Curiosity in exploring new tools and solutions to address operational needs
Working Experience:
- At least 23 years of relevant working experience
Skillset:
- Experience in Visual Basic, Alteryx and PowerBI will be an added advantage
Education:
- Diploma / Degree Holder in Business Management / Finance / Technology
Language:
- Strong command of the English language
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