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Warehouse Customer Service Officer

2 months ago

Singapore KWE-KINTETSU WORLD EXPRESS (S) PTE LTD Full time
Roles & Responsibilities

  • Perform data processing and transactions on WMS (warehouse management system or customer’s system.
  • Communicate with our customers via both email and phone calls.
  • Verify the billing summaries to customers with operational documents.
  • Keep any operational documents properly.
  • Liaise with operation team members to arrange any inbound / outbound activities within a set timeline.
  • Coordinate with forwarders/transporter for the shipment arrival and departure.
  • Managing transportation time and delivery process.
  • Immediate reporting to direct superior upon any irregularities.

Job Requirements

  • 2 to 3 years of experience as a warehouse Customer Service Officer under any global LSP companies.
  • Basic knowledge / experiences on warehouse management system and documentation.
  • Able to speak, read and write English upon directly communicating with customers or / and appointed vendors.
  • Experience with Documentation such as checklists, temperature / RH reports.
  • Able to compile KPI reports periodically.
  • Able to verify the billing reports to our customers as well as service agreements.
  • 5.5 days work week (Saturday half day)
  • Workplace is at Jurong West area

Tell employers what skills you have

WMS
Microsoft Office
Microsoft Excel
Warehouse Management
Interpersonal Skills
Data Entry
Good Communication Skills
Freight
Transportation
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Shipping
Customer Service Experience

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