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Lifecycle Services Product Manager

4 weeks ago

Singapore EMERSON ASIA PACIFIC PRIVATE LIMITED Full time
Roles & Responsibilities

The Measurement Solution Lifecycle Services (MSS LCS) Product Manager reports to the Senior Director Lifecycle Services, and will lead the Asia Pacific (AP) development and implementation of MSS LCS product development and marketing to drive competitive advantage, margin expansion, and increased market share by identifying market opportunities and trends for our MSS LCS business. This role will gather market trends and information by working closely with customers, regional service business leaders, Service Sales personnel and Service Operation personnel. This role introduces and qualifies new MSS LCS products through close collaboration with Measurement Solutions (MSOL) Product BU and MSS Engineered Solutions BU.

In this Role, Your Responsibilities Will Be:

  • Design and implement marketing initiatives to drive LCS sales and field service activities aimed at growth in market share and improved customer experiences.
  • Work closely with service sales teams and Local Business Partners (LBP) to ensure their engagement and mind share.
  • Supervise sales trends and updating forecasts as vital to meet demand.
  • Supervise market trends including competition, procedural market growth, reimbursement, and new technologies.
  • Build marketing collateral and tools to support the selling process.
  • Build training presentations, tools and conducting training for sales at training sessions, LCS sales meeting, tradeshows, etc…
  • Own the service center repair, field service and after sales support programs ensuring customer expectations and contractual obligations are agreed, understood, monitored and met.
  • Collaborate with country operation managers to ensure high level of skill and proficiency of field service teams in supporting LCS programs meeting customer expectations.
  • Working cross-functionally with different product line management, and Lifecycle Service Teams to successfully develop short-term and long-term features to strengthen the effective LCS product offerings.
  • Working cross-functionally to lead demo strategy development to enable commercial efficiency.
  • Responsible for revenue, margin, customer satisfaction, and market share objectives as well as full product lifecycle including product discontinuation strategies to ensure positive customer experience and smooth revenue transition.
  • Provide direction to AP regional LCS organization for all new product introductions and the aftermarket opportunities.
  • Maintain close relationships with field organization (e.g., sales and technical support) through training and active participation in the sales process, including customer visits, participating with pricing tactics, and customer support.
  • Assist in identifying and developing effective promotional and sales tools and collateral marketing pieces.

Who You Are:

You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You show tremendous amount of initiative in tough situations; are outstanding at spotting and seizing opportunities. You articulate messages in a way that is broadly understandable. You lay out a detailed schedule and steps for achieving objectives. You pursue everything with energy, drive, and the need to finish.

For This Role, You Will Need:

  • Minimum of 5 years of experience in Lifecycle Services sales experience and Lifecycle Services Management.
  • Good judgment, proven responsibility and leadership skills, and strong analytical abilities.
  • Demonstrated ability to work cross-functionally across various business units.
  • Demonstrated root cause problem solving capabilities preferred.
  • Strong commercial competence with ability to build rapport with internal and external business partners.
  • Have integrity, a good interpersonal skill and a strong teammate.
  • Get results, resourceful, and has positive mind set.

Preferred Qualifications that Set You Apart:

  • Bachelor’s Degree or equivalent in Mechanical or Electrical Engineering or equivalent.
  • With Integrated Gas and Liquid Metering System or Analytical System experience preferred.


Our Offer To You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go


Tell employers what skills you have

Digital Transformation
Tactics
Training Presentations
Field Service
Factory
Strategy Development
Customer Support
Analytical Abilities
Sales Process
After Sales Support
Finish
Life Sciences
Accessibility
Electrical Engineering

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