![SALESFORCE.COM SINGAPORE PTE. LTD.](https://media.trabajo.org/img/noimg.jpg)
Senior Engagement Manager
3 weeks ago
The most successful Engagement Managers have a broad range of IT and consulting experience, with deep technical knowledge of application integration, API management solutions along with project management and cloud computing environments. They are comfortable operating in an amorphous pre-sales environment, excel in coalescing competing and chaotic needs and challenges into a comprehensive and sound plan for delivering Customer Success. Candidates must have personally demonstrated prescriptive solutioning, demonstrate immense project delivery credibility, providing strong leadership and hands-on participation in strategic engagements. The efficacy of Engagement Manager is measured by the ultimate success of the Customers in their portfolio.
Role Description:
- Aligning closely with Account and Services Sales teams to own pre-sales activities such as scoping, solutioning, SOW development and project staffing
- Leading the development of client-specific implementation proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
- Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
- Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement
- Retain and nurture relationships post-engagement to ensure ongoing opportunities are realized and acted upon appropriately
- Manage project- and account-level escalations as needed
- Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
- Ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients
- Manage multiple strategic clients simultaneously
- Navigating and engaging within our partner ecosystems, where partners may simultaneously work with you and compete with you around a common set of accounts
- Deep understanding of factors that drive customer success for MuleSoft (or similar) implementations and how they directly contribute to long term customer retention
- The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation
- Proactively mitigate and manage critical escalations and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
- Travel 40-70% (depends on geography and account distribution)
Your Impact, as Engagement Manager, you:
- Have broad expertise or unique knowledge, use skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
- Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
- Contact pertain to significant matters often involving coordination among groups.
- Act independently to determine methods and procedures on new or special assignments.
- May supervise the activities of others.
MINIMUM QUALIFICATIONS:
- Experience delivering consulting services, including team leadership and active involvement in selling professional services
- Experience managing C-level client relationships, including escalation resolution
- Enterprise-level project management experience
- Experience operating in a pre-sales environment, shaping and scoping large and complex implementation projects
- Experience as a technical and/or functional architect in a mid to large sized organization focused on integration, API roadmaps and strategy
- Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
- BA/BS or equivalent; MBA is a plus
PREFERRED QUALIFICATIONS:
- Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, salesforce.com road mapping, social enterprise strategy, mobile strategy and executive-level requirement gathering sessions
- Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations
- Excellent analytical & problem solving skills
- Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
- Demonstrated ability to lead and manage teams through influence while also functioning as an individual contributor / team member
- History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased
- Enterprise transformation experience, including a track record of selling targeted engagements that will underpin Salesforce's "customer company" strategy
- Salesforce.com, CRM experience preferred
-
Senior Engagement Manager
2 weeks ago
Singapore DECODE HR PTE. LTD. Full timeResponsibilities:The Engagement Manager reports to the Managing Director. With a strong entrepreneurial mindset, the Senior Engagement Manager ensures the success of client engagements and assists with business development activities for the company, driving sales activities and the acquisition of new business.A key focus of this role is to build and...
-
Senior Engagement Manager
2 weeks ago
Singapore SINGAPORE TRADE DATA EXCHANGE (SGTRADEX) TECHNOLOGIES PTE. LTD. Full timeSGTraDex Technologies Pte Ltd is a company incorporated to design, own and operate SGTraDex, a trusted and secured data exchange highway. _ You will be part of the SGTraDex Technologies Tech planning/business development team. The Senior Manager/Manager, Planning will report to the Head of Planning, driving development of mid to long term strategy to drive...
-
Senior Manager, Client Engagement
2 weeks ago
Singapore Bain & Company Inc Full timeWHAT MAKES US A GREAT PLACE TO WORKWe are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked #1 on Glassdoor's Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 13 years. We believe that...
-
Engagement Manager
2 weeks ago
Singapore Consulting Dpm Full timeEY Data and Analytics is the data and advanced analytics capability within EY Asia-Pacific. With vibrant practices across the region, EY Data and Analytics creates intelligent client organizations using data & advanced analytics. As a Senior Manager in the Data and Analytics team, you will contribute to strategy and roadmaps, lead and manage analytics...
-
Programme Executive, AAC@West Coast
2 weeks ago
Singapore SASCO SENIOR CITIZENS' HOME Full timeRoles & ResponsibilitiesPurpose of the RoleThe main responsibility of this role is to build a thriving community of senior volunteers, encouraging them to actively participate and creating a supportive environment for community engagement. The job entails providing assistance to seniors through various engaging activities, home visits, social interactions,...
-
Senior Engagement Manager
2 weeks ago
Singapore Risk Solutions Full timeAbout the roleAs a Senior Engagement Manager, you'll work on an ongoing basis with our largest customers to drive the utilization of the LexisNexis Digital Identity Network to create positive business outcomes.You'll pair with Strategic Account Managers to identify and explore opportunities to leverage LexisNexis Risk Solutions data and services to protect...
-
Engagement Manager
1 month ago
Singapore Zühlke Full timeZühlke Engineering is an international IT Services consultancy that helps companies achieve success by turning ideas into results. We do this by providing interdisciplinary teams across Singapore, Hong Kong and Vietnam (as well as Europe), to work closely with our customers to deliver innovative solutions. Our clients range from large multinational...
-
Engagement Manager
1 week ago
Singapore Zühlke Full timeThe Opportunity.Since our beginnings in 1968, Zuhlke has enjoyed great success in Europe and in 2017 opened our first Asia office in Singapore, followed by Hong Kong and later in 2019 in Vietnam with the vision to bring our high-quality digital consulting and solutions to our clients.We are looking to grow our team with an experienced and motivated...
-
Engagement Manager
1 week ago
Singapore Zühlke Full timeThe Opportunity.Since our beginnings in 1968, Zuhlke has enjoyed great success in Europe and in 2017 opened our first Asia office in Singapore, followed by Hong Kong and later in 2019 in Vietnam with the vision to bring our high-quality digital consulting and solutions to our clients.We are looking to grow our team with an experienced and motivated...
-
Senior Assistant Manager, Alumni Engagement
1 month ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Alumni Engagement (OAE) nurtures meaningful relationships to foster loyalty, goodwill, and excellence in alumni engagement, aligned with NTU's goals.OAE is seeking to hire a Senior Assistant Manager to support the development and implementation of activities to connect NTU with its alumni. The job purpose is to enhance alumni involvement and...
-
Senior Assistant Manager, Alumni Engagement
1 month ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Alumni Engagement (OAE) nurtures meaningful relationships to foster loyalty, goodwill, and excellence in alumni engagement, aligned with NTU's goals.OAE is seeking to hire a Senior Assistant Manager to support the development and implementation of activities to connect NTU with its alumni. The job purpose is to enhance alumni involvement and...
-
Executive, Marketing Engagement
2 weeks ago
Singapore The Esplanade Co Ltd Full timeEsplanade - Theatres on the Bay aims to be the pride of Singapore, loved by its people and the world's best. Our vision is to be a performing arts centre for everyone, to be internationally recognised for our creativity and sense of adventure as well as be known for our exceptional standards of service. The Marketing Executive will form paid media strategies...
-
Senior Employee Engagement Consultant
1 month ago
Singapore Mercer Full timeMercer is looking for a candidate for the position of Senior Employee Engagement Consultant in the Singapore office.About Mercer Talent Solutions business: Mercer Singapore's Talent Solutions business focuses on guiding clients through the Future of Work. Leveraging the most robust Workforce Products & Insights database in the market, the team combines...
-
Senior Manager
4 weeks ago
Singapore Singtel Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce...
-
Client Engagement Manager
2 weeks ago
Singapore SNAPHUNT PTE. LTD. Full timeThe RoleYour Responsibilities will include: Responsible for existing account renewals and contracts, identify opportunities to upsell services into accounts. Assists the sales manager in developing new business opportunities that support's the company's overall growth strategy through lead generation prospecting and qualifying through telemarketing,...
-
Manager, Community Engagement
2 weeks ago
Singapore The Esplanade Co Ltd Full timeEsplanade's vision is to be a performing arts centre for everyone, and it seeks to enrich the lives of its community through the arts. The centre's programming is guided by its mission - to entertain, engage, educate and inspire. The underserved communities are an important part of the "everybody" Esplanade serves - these include vulnerable children and...
-
Senior Manager, Customer Engagement
2 weeks ago
Singapore FWD Insurance Full timeAbout FWD GroupFWD Group is a pan-Asian life insurance business with more than 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. FWD reached its 10-year anniversary in 2023. The company is focused on making the insurance journey simpler, faster and smoother, with innovative propositions and...
-
Sr. Engagement Manager
2 weeks ago
Singapore Databricks Full timeThe Sr. Engagement Manager assures customer success by driving customer satisfaction throughout the customer success & services life-cycle for our customers, from orchestrating the engagement to successful delivery and beyond.As a Sr. Engagement Manager, you will ensure that our customers in Asean and Greater China Region are making the most value of our...
-
Senior Librarian, Academic Engagement
1 month ago
Singapore NTU (Nanyang Technology University- Main Office-HR) Full timeThe Office of Information, Knowledge and Library Services (OIKLS), Nanyang Technological University (Singapore) invites applications for the position of Senior Librarian in the Academic Engagement Team. We are looking for an individual with a working knowledge on copyright matters as it relates to libraries and educational institutions, exposure to...
-
Senior Executive, International Engagement
2 weeks ago
Singapore Intellectual Property Office of Singapore Full timeWhat the role is Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one's soul.Housing Singapore's largest community of intellectual property (IP) experts, IPOS understands...