Service Desk IT Engineer

Roles & ResponsibilitiesRole:Service desk EngineerJD:Responsibilities:· Provides 24x7 Service Desk support as defined by first response/Tier 1 support.· Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.· Be required to perform 24 X 7 shift work in...

Role:Service desk EngineerJD:Responsibilities:. Provides 24x7 Service Desk support as defined by first response/Tier 1 support.. Provides phone , e-mail. First point of contact for troubleshooting all IT related problems,including hardware/software, passwords, and printer problems.. Be required to perform 24 X 7 shift work in support of operational IT...

Roles & ResponsibilitiesNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its...

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of...

Looking for L0,L1,L2 & SME level | Desktop Engineer/ Service Desk Engineers/ Singaporeans /Singapore PR/ LTVP Visa hildersinterested Candidates please send your resume to [HIDDEN TEXT].1)Installing of clients for software, windows upgrades 2) Troubleshooting of software/hardware issues 3) Installing Operating systems like Windows 7 to Windows 10 4) Refresh...

. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.. Furnish and submit timely updates to customers on the status of...

Key Responsibilities:1. Team Leadership: Lead and mentor a team of service desk engineers, providing guidance, coaching, and support to ensure high performance and professional development. Foster a positive and collaborative work environment focused on delivering outstanding customer service.2. Incident Management: Oversee the timely and effective...

Roles & ResponsibilitiesThe 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices...

Roles & ResponsibilitiesKey Responsibilities:1. Team Leadership: Lead and mentor a team of service desk engineers, providing guidance, coaching, and support to ensure high performance and professional development. Foster a positive and collaborative work environment focused on delivering outstanding customer service.2. Incident Management: Oversee the timely...

1.To have a minimum of 1-year end-user support experience, desktop or technical service desk. This requirement does not include those with Customer Service Experience in a non- technical call center environment. 2.To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with...

Primary Purpose:Provide 24 by 7 IT Support for client machines, operating system, and software for MediaCorp users in the areas of:. PC preparation, deployment and setup for Windows OS and MAC OS. Software installations. Printers and mobile devices support for enterprise services. Problem diagnosis and resolution on computers and Enterprise services....

The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.1. Min Higher Nitec in IT related fields2. Min 1 year End user support experience, Desktop or Technical Service Desk. 3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

A Service Desk Specialist (SDS) is responsible for maintaining customers' relationships with the company, providing fast and useful answers to customers' questions and other needs related to technical support. You are responsible for a variety of duties in the company which are described in the job duties. Your main objective is to maintain a high level of...

Roles & ResponsibilitiesProvide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions. Furnish and submit timely updates to customers on...

Roles & ResponsibilitiesResponsibilities: To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email & MS Teams messages Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and...

Roles & Responsibilities• Serve as the first point of contact for customers seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and details provided by customers• Walk the customer through the problem-solving...

IT Support EngineerResponsibilities:Perform IT support for end users.Operational Impact: Ensure smooth functioning of IT systems and user satisfaction.Measurement Criteria: Regularly measure and improve user satisfaction scores through efficient issue resolution.Coordinate with users on project tasks.Operational Impact: Facilitate seamless project execution...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...

Roles & ResponsibilitiesExecutive SummarySmart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of...

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to...