Dispatch Officer
Found in: Talent SG 2A C2 - 1 week ago
ROLE INTRODUCTION
This role encompasses managing all administrative tasks, fostering smooth communication between our company’s clients and dispatch riders, and ensuring efficient service delivery through precise coordination and adept problem-solving.
RESPONSIBILITIES
- Input and manage job orders accurately within our company's order management system.
- Act as the main point of contact for our dispatch riders, assigning orders promptly and providing comprehensive information to facilitate successful deliveries.
- Monitor the progress of dispatched orders closely, updating their status in the system and proactively addressing any delays or concerns.
- Collaborate closely with dispatch riders to optimize routes and schedules, ensuring efficient order fulfillment.
- Work collaboratively with other team members to maintain a smooth workflow and resolve any operational challenges that may arise.
- Uphold the highest standards of confidentiality and professionalism when handling sensitive information.
- Any additional duties that may be assigned.
FORMAL EDUCATION OR CERTIFICATION
Secondary Education or with relevant certifications
Knowledge & Experience
- Fluent in English (other languages are a plus)
- Proficiency in computer hardware (printers, scanners etc)
- Proficiency in computer software (email, Slack, order management system)
- Officer/Dispatcher experience
Personal Attributes
- Positive attitude
- Team player
- Strong communication skills (both written and verbal)
- High level of initiative and integrity
- Ability to multitask, prioritize and organize work orders
- Customer-focused, detail-oriented, and adept at problem-solving
Tell employers what skills you have
Ability to Multitask
Weather
Microsoft Office
Microsoft Excel
Dispatching
Secondary Education
Flight Planning
Crisis Intervention
Customerfocused
Pressure
Communication Skills
Team Player
Service Delivery
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