Front Office, Dental
4 weeks ago
Duties and Responsibilities
- Greeting all visitors
- Knowledge of dental clinic procedures and notations. This will be trained if no current experience but this is very important.
- Exceptional telephone etiquette
- Proficient in using computers and in Word / Excel applications.
- Handling queries and complaints via phone, email and general correspondence
- Scheduling of appointments
- Attending and actively participating in all Scheduled Clinic Meetings and Huddles.
- Send out appointment reminders and handle patients' SMS / Message replies in a timely manner
- Managing office supplies such as dental products, stationery, equipment and furniture
- Performing ad-hoc administration duties
- Maintaining office services as required (such as cleaners and maintenance companies)
- Receiving and dispatching deliveries when needed
- Assisting with mail as required
- Taking and ensuring messages are passed to the appropriate staff member on a timely basis
- Submission of dental claims vis CHAS, Medisave and Dental Insurance portals.
The following are considered core requirements:
- Organisational skills
- Attention to detail
- Exceptional multitasker
- Excellent communication skills
- Courteous
- Strong customer service skills
- Must be a Team Player
Tell employers what skills you have
Customer Service Skills
Front Office
Excellent Communication Skills
Dispatching
Housekeeping
Administration
Attention to Detail
Cashiering
Furniture
Excel
Team Player
Customer Service
Scheduling
Service Delivery
Hospitality
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