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Customer Service Officer

4 weeks ago

Singapore LUMENS PTE. LTD. Full time
Roles & Responsibilities

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a friendly and professional Customer Service Officer to join us in Singapore, steering our customer service to new heights

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

  • Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
  • Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
  • Regularly follow up with drivers to gather feedback and check on their experience.
  • Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
  • Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
  • Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

  • At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
  • A passion for helping and interacting with people.
  • Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
  • Excellent communication skills and proactive, empathetic approach to customer service.
  • The ability to identify sales opportunities without ever losing that personal, caring touch.
Tell employers what skills you have

Excellent Communication Skills
Customer Research
Leadership
Aftersales
Customer Experience
Agile
Selling
Vehicles
Strategy
Customerfocused
Customer Service
Decision Making