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Field Technical Support

1 month ago


Singapore YM GLOBAL TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Singaporean only

Need to do 12 hours rotating shift.

Work location: Woodlands or Tuas or Airport

JOB SUMMARY

Administration, support and maintain production system and ensure high availability, service
level agreements and customer satisfaction.
Perform system integration related tasks, such as installation, testing, analyse and troubleshooting
to draw conclusions to the project team.

Key Responsibilities:

- Support Level 1 & Service tasks

- Analyse, Troubleshoot, solve assigned tickets by the Team lead.
- Formalize corrective action plans or local workaround within the SLA
- Solve or escalate the analysis to the Level 2 support
- Maintain components of IT infra and backend, including Hardware and Software
- Replacements of Hardware/Endpoint equipment when faulty.
- Perform site administration activities – Regular health checks on endpoints, Regular restart of
services, monthly report submission.
- Perform Preventive maintenance of servers and wide range of endpoint devices.
- Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint,
workstation, servers etc.,
- Perform OS Patching, Anti-virus update, security patching.
- Assist in Change/Service request deployment and testing.

Qualifications
 Diploma or Certification in Information Technologies related fields.

Skills & Experience
- Minimum of 1-2 years of post-education IT work experience required.

- Working knowledge on Windows Desktop Operating Systems thru Windows 10
- Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
- Experience with call tracking / ticket management system, Autotask preferred
- Experience with Managed Services, IT Integration and/or Consulting experience a plus
- Basic Configuration and Administration of PC and Laptops will be a plus.

Tell employers what skills you have

Outlook
Preventive Maintenance
Managed Services
Troubleshooting
Windows 10
Hardware
Laptops
High Availability
Service Level
Operating Systems
Windows