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Field Technical Manager

2 weeks ago

Singapore AGCO Full time

**Field Technical Manager**

**Who We Are Looking For**:
Providing product Field Service & Technical support on designated products to the Far East market to Distribution, Dealers and End users.

**What You Will Do**:

- Product champion at level 1 support working alongside the other Field service product champion team staff.
- Provide product Field Service support on designated products to the Far East market. On occasion you may be required to also assist in the other APA Field support.
- Provide direct technical support through AGCO reporting Web based systems and Phone support, also with field visits to Distribution, Dealers and End users.
- Collate and quantify field service issues, providing all required warranty failure information and liaise with Level 2 support, source plant technical / engineering teams for full resolution.
- Coordinate field campaigns / repair programmes on designated products ensuring that completion rates are achieved in line with company objectives and that campaign /repair program data is managed through the warranty system.
- Working with Technical training teams, Author specialist technical training documentation.
- Provide training to Dealers on designated products and processes at both AGCO and dealer locations.
- Author local service bulletins/information providing additional technical information to dealers to suit AGCO Africa requirements.
- Attend training and service meetings at designated locations and source factories.
- Collate, present and follow up the top product issues and attend global PPR meetings.
- Provide technical and operation support to whole goods teams, in field events, demonstrations and product matching.
- Conducting Dealer service audits, as well as Dealer technical skills assessments.

**What You Will Bring**:

- 3-5 years experience working directly with agricultural equipment or in a related industry post qualifications.
- Experience working with Combines, Bailers, Hay equipment, Planters and Tractors.
- HND or equivalent qualifications in agriculture/machinery & qualified Trade test.
- Fluent in English language, other Far East regional languages are an advantage.
- Computer and administration skills.
- Ability and willingness to travel within the Fae East as well as to other AGCO locations.
- A full clean driving license.

**A Plus If You Have**:

- Minimum Level of Education Required for position : Associate's/Technical Degree - HND or equivalent qualifications in agriculture/machinery & qualified Trade test
- 2 - 5 years of Business Experience required

**Who You Are**:

- Aligning Performance for Success
- Building Customer Relationships
- Building Partnerships
- Coaching
- Continuous Improvement
- Creating a Culture of Trust
- Customer Focus
- Driving for Results
- Influencing
- Monitoring Information

**AGCO is a global leader in the design, manufacture and distribution of agricultural engineering with a portfolio of exciting international brands which deliver solutions to farmers in 140 countries through a full line offer from tractors and combine harvesters to protein production systems and smart farming software solutions - to an environment where the future is happening now.**

**Join us as we bring agriculture into the future. Experience our global diversity and enterprising spirit while helping us create innovative technology that helps feed the world's nearly 8 billion people.