Management Information Systems MIS Manager

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore ASIAPAC TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities

  • Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy, which AsiaPac utilizes)
  • Ensures development and training of staff on relevant best practices in service management and personal development.
  • Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
  • Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
  • Develop and maintain system plan including operational requirements, budget requirements and schedules
  • Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
  • Recommend and implement new technology solutions to improve productivity.
  • Management of any services operational interactions with 3rd parties both internal and external
  • Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA's and performance indicators set
  • Work closely with cross-functional teams and vendors to identify opportunity to improve services
  • Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

Qualifications/Experience/Knowledge

  • Degree or equivalent
  • At least 8 years of IT experience
  • 5 in Infra management and operations
  • 3 in people management
  • Solid experience in ITIL and Service Management
  • Preferably must have set up a service management function previously for multiple customer environments
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
  • Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
  • Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifications, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
  • Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision,
  • Knowledge of IT lifecycle management
  • Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
  • Strong problem-solving skills and able to prioritise and manage multiple tasks
  • Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
  • Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
  • Readiness to demonstrate a proactive attitude
  • Multi-customers support in a site or data center experience
  • ITIL Certification

Tell employers what skills you have

Management Skills
Asset Management
Hardware
Change Management
VMware
BMC Remedy
Windows OS
ITIL
Stakeholder Management
Performance Management
DNS
People Management
Incident Management
Service Delivery
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