Team Leader

22 hours ago


Singapore TESCOM (SINGAPORE) SOFTWARE SYSTEMS TESTING PTE LTD. Full time
Roles & Responsibilities

  1. Assist the Supervisor in overseeing operations, including staffing, scheduling, and performance management.
  2. On-site team lead to ensure SLA/KPI is met.
  3. Ensures and monitor team quality delivery by having pleasant end-to-end customer experience and a highly efficient off-site remote IT support process.
  4. Strategize with team in providing increasing ability to resolve requests on first contact.
  5. Handle escalated customer inquiries and resolve operational issues in a timely manner meeting SLA.
  6. Assist in developing and implementing operational strategies to enhance IT Concierge Service efficiency and customer satisfaction.
  7. Assist in developing and implementing a effective knowledge-based process to capture and grow knowledge of current IT application and self-help services.
  • Bachelor’s degree in business administration, information technology, or a related field.
  • Relevant certifications (e.g., ITIL, PMP, or Six Sigma) may be preferred.
Experience
  • Several years of experience in IT service management, operations, or project management.
  • Previous experience in a leadership or managerial role.

Tell employers what skills you have

Coaching
IT Service Management
Leadership
Customer Experience
Administration
Information Technology
Project Management
PMP
Team Lead
Customer Satisfaction
Team Leader
ITIL
Customer Service
Scheduling
Performance Management
Six Sigma
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