Technical Consultant, Connectivity

4 weeks ago


Singapore STARHUB LTD. Full time
Roles & Responsibilities

Job Description

The Technical Consultant will support sales in driving Telco Connectivity services and customized solutions for Enterprise customers & Carriers. He/she will work closely with Sales Specialist & Carrier Sales team in the Enterprise Connectivity Service Line.
Responsibilities

  • Develop comprehensive and competitive solution that is financially sound and that can be operated leveraging on StarHub existing / emerging services, customer specific development and third party services.
  • Own the technical leadership and secure the sign-offs (acceptance) with the engineering and service delivery teams, as well as third-party providers.
  • Functional work activity covers development of solution design; overall solution costing; delivery planning; and offer elaboration inclusive of customer facing activates such as presentations and negotiations.
  • Directly engage and lead pre-sales consulting for strategic customers.
  • Work with Sales Specialists to support the Account Managers as required for the preparation of account plan, solution pipeline and sales forecasts.
  • Bid/Solution Response & Execution
  • Responsible for overall technical solution by Increasing customer value & solution profitability, reducing commercial & service delivery risks
  • Responsible for identifying non-standard costs and risks, and evaluate the impact of these costs/risks on the solution with the Bid/Sales team.
  • Identify and clarify technical, delivery and operational risks
  • Ensure transition from Pre-Sales to Post-Sales via a kick-off meeting
  • Support solutioning for major/complex changes during transition, implementation and service management activities
Qualifications
  • Bachelor’s degree or Diploma in Computer Engineering/IT or related discipline
  • CCDP, CCNP, certification or equivalent would be preferred
  • At least 5 years of relevant working experience in the Telco, ICT arena - IT Network industry and involved in Pre-sales or Post-sales of medium to large/complex Infrastructure
  • Cross-vendor networking (routing, switching, VPN, Voice, load balancing, security & firewalls – Cisco, HP, Aruba, Huawei)
  • Familiar and conversant in Telco services – Domestic and Global - MetroEthernet, MPLS, Contact Centre, Conferencing, SD-WAN, NFV, Data Centre hosting.
  • Familiar and conversant in ICT - Routing, Switching, Wireless, Unified Communications, Firewall, and Structured Cabling
  • Network and SI solutioning preferred
  • Ability to perform independently and interface with customers, partners and account team
  • Good knowledge of consulting frameworks and methodologies
  • Excellent presentation/communication skills (written and verbal)

Tell employers what skills you have

MPLS
ICT
Solutioning
Service Management
CCNP
Routing
Wireless
Customer Value
Networking
Consulting
Unified Communications
Cabling
Technical Leadership
VPN
Service Delivery

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