Technical consultant
6 days ago
Accountabilities Customer communication & relationship Be accountable to your customer for any activity and delivery related to our Revenue Management and Dynamic Pricing business. Communicate comprehensively to your customer on how to adopt our Revenue Management and Dynamic Pricing capabilities, especially when they rely on sophisticated business concepts. Adapt your communication depending on your audience, including people in daily business operations, management, business-oriented, technical-oriented, operations research-oriented, and those from different cultural backgrounds. Be a problem solver, anticipate and eliminate any roadblocks to customer satisfaction and business adoption, identify and mitigate any risks on the project delivery, scope, or timeline, and articulate and justify the relevant alternatives and remedies. Create and maintain customer trust. Business acumen Grow your background in the airline business practice related to Revenue Management and Pricing, Offer Management, and beyond. Increase your knowledge of our Revenue Management and Dynamic Pricing capabilities, and identify and formulate best practices. Learn and capture the specifics of your customer’s business practices, map them to our Revenue Management and Dynamic Pricing capabilities, and formulate meaningful recommendations aimed at improving business adoption. Train your customer on best practices. Data science Enhance your knowledge of the science and methodology used in our Revenue Management and Dynamic Pricing capabilities. Develop your ability to navigate through large amounts of data and represent them comprehensively to your customer. Understand why and how our Revenue Management and Dynamic Pricing capabilities are calibrated on the customer data sets, learn how to comprehensively report on the outcomes of a calibration run, and how they translate into your customer’s business practices. Business development Establish and maintain a business adoption roadmap with your customer, based on future needs for business support and consultancy. Identify upsell opportunities accordingly. Participate in pre-sales engagements, including responses to RFI/RFP, customer presentations, and demos, as required. Individual & team growth Develop your internal network and connect with people having the relevant experience, skills, and competencies that can help you grow and be even more impactful in your customer engagements. Bridge your customer with our research and our development. Formulate, based on feedback collected from your customer, possible improvements of our Revenue Management and Dynamic Pricing capabilities or our professional services, and communicate them to the relevant stakeholders, including product management, science and research, implementation, or design and development. Transform your knowledge and expertise into an improvement of our consulting methodologies, which can be learned and reused by any consultant. Coach your teammates on consulting skills – customer communication, business acumen, or data science – with a specific focus on coaching junior consultants and newcomers in your team. About the ideal candidate University degree in Business or related field, or equivalent work experience. Deep knowledge of Amadeus: history, business, offer, strategy, technology, and organization. High understanding of the IT industry, preferably in the travel environment. #J-18808-Ljbffr
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