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Technical Support Officer

2 months ago

Singapore SHIMANO (SINGAPORE) PRIVATE LIMITED Full time
Roles & Responsibilities

JOB RESPONSIBILITIES:

  • Provide regular technical training in SEA region
  • Follow-up on warranty submissions from customers
  • Resolve technical issues onsite at customer factory
  • Prepare, maintain and modify technical materials
  • Manage online e-learning technical webpage
  • Provide assistance and technical support at events when necessary
  • Any ad hoc duties as assigned

JOB REQUIREMENTS:

  • Minimum Diploma in Mechanical Engineering or related fields
  • Good knowledge in bicycle components, parts and technicalities
  • Proficient in Microsoft Office (i.e. Excel, Words, PPT)
  • Conversational skills with customers based in China Mainland and China Taiwan. Knowledge of Mandarin and English is essential
  • Willing to travel overseas and work on weekends for events occasionally
  • Comfortable to communicate and engage to all levels and big groups
  • Possessing Class 3/3A license will be an advantage

OTHERS:

  • Working Location: Bulim Walk (nearest MRT: Boon Lay)
  • Mondays - Fridays: 8:00am to 5:30pm
  • Uniform & Lunch provided
  • Company transportation at various pickup points (Northern & Western areas of Singapore)

Tell employers what skills you have

Class 3 License
Microsoft Office
Interpersonal Skills
Physically Fit
Technical Training
Transportation
Class 3 Driving License
Time Management
Warranty
Excel
Customer Satisfaction
Project Coordination
Customer Service
Mechanical Engineering
Technical Support